McKinney Investment in McKinney, Texas

This place is an ABSOLUTE JOKE! I read the reviews from other customers and bypassed them since I have been a customer for 8 years. Nevertheless, this company co-exist with Austin Finance Co. I must say I got to know the owner of McKinney years ago but the business practices today is GROSSLY managed! Just so you know, the girl in the office in McKinney, TX makes a mockery of customers when they apply for a loan and already rejects your app without verifying income or pulling credit report. The staff at this location poor and gross image of what McKinney Investment reputation once was. I would never step foot in this business again! The reviews from customers are true. Why not shut down or get rid of the immature and unprofessional staff that you have. I filled out an online application and then 20 minutes later walked into the office. Little did the girl sitting at the back desk knew that I was sitting at her co-workers desk being assisted when she openly started laughing and joking about the fact of me applying for loan.... she laughing saying I'll should just call her and tell her, no; her co-worker asked them were they talking about me because I was sitting right there, then they all got quite. I just got up and happily walked out. I realized then, why am I here again, I didn't need to do business where clowns work!

This company is absolutely horrible. They don't employ people who are educated in the loan world and primarily make money of off people who ripping people off with their high interest rates. Please beware of this company. "Austin Finance dba McKinney Investments" with screw you as hard as they possibly can and won't even kiss you on the way out.

I've been doing business with this company for a year, and my credit score has raised 128 points. Of course I have my furniture bill on my account, but McKinney Investments reports my payments to the credit agency every month. This was the best investment I could've made.

I've been working with this company for a little over a year now and I make it an effort to adhere to their ever changing policies and changes in ownership. Initially they allowed payment info to be kept on file for recurring payment purposes. A few months ago they were bought out by another company that does not allow payments to be left on file. Anyhow I called to make my last and final payment on my loan over the phone. I spoke with Sandy who was extremely rude to me and ultimately hung up in my face. She informed me after receiving my card info that it was giving her a CVV2 Mismatch code read declining the transaction. I'd just left my bank and had my receipt showing my balance so I knew there was definitely money in my account. After trying to explain this to her a few times and asking that she check her payment system, she got flustered and stated she's not going to continue going back and forth with me. I assured her I'm not at all trying to argue with you either, I just want to be sure my payment gets received and you understand there's no issue with my card or my account. She tried it a few more times and received the same msg. She refused to look into it further. I got upset with her rudeness and treatment towards me as if it was my fault and then she hung up in my face. I immediately called back with my banker on the phone and this time I got a different rep and of course it goes through no problem. Clearly, she was entering something in wrong and not doing her due diligence to ensure her system and input wasn't the cause of the bad read. I'm extremely upset in the way in which this was handled and I hope they can be more willing to assist in the future and not come at the customer as of declines or card error msgs are always the customers fault. I've had a bit of history with this company and their sister company, Friendly Loans. This situation leaves a very bad taste in my mouth so I doubt I continue doing business with them after this.

They're always nice and willing to work with you. They will what they can to help! I love doing business with them!