BB&T in Allen, Texas

This bank is trash, the service is trash, their policies are trash. I deposited two checks that were verified as paid, yet they will not release my money. It's been almost 3 weeks at this point. The fraud dept locked me out of my account, I can't call in (locked me out through my ssn), then I go to the bank and they tell me they don't see any problems with my account. While there, I verified through my other bank that the checks were paid. They basically said so what, we'll release it when we feel like it, because the fraud dept doesn't give a damn about verification.

I cannot imagine a financial institution providing a worse experience than I have had at BB&T. I sense that this institution, or perhaps just this location is racist. On one occasion I took a check in and they told me it would have a 7 day hold, so I went and got a cashiers check instead. BB&T again told me that my CASHIER’S CHECK will have a 7 day hold for fear of fraud. They actually told me this. I guess I looked fraudulent to them. I asked the manager to contact the issuing bank to confirm its authenticity and provided the name of the employee who assisted me with the production of the cashier’s check. The BB&T manager claimed she would contact that bank, but never did. I guess she didn’t believe me. On another occasion, a teller told me he thought I had forged the check I was depositing. He later apologized after I formally complained. I have had more bad experiences here than I can describe in the context of a google review. Considering how I have seen them treat other customers, I can only conclude that I was different and therefore treated disrespectfully. No other explanation seems logical. I made a formal complaint but they were unresponsive. A district manager admitted that the treatment I received was wrong and said he would get back to me within 48 hours. He didn’t call back for weeks, until I again contacted the bank. If you are black, you may want to reconsider using this bank or this branch. #bbt #racistbank