Amscot – The Money Superstore in Valrico, Florida

Sent 20 Western Union Money orders to someone without ID... Now all of a sudden they say thus person needs ID???? This is why they have a test question. So I call WU and the tell me I am 100% correct. Go back to this arrogant manager and he still won't do it. UNPROFESSIONAL!!

I called this Amscot and spoke to the “Leader” on duty and I had a cash advance that I had not paid back on time and had a personal check that I wanted to cash and pay off the entire cash advance all in one shot to get back on a positive feed with the company. He forwarded my information to corporate as they are supposed to do (I know because I used to work for Amscot), and corporate denied cashing my check because they felt it was suspicious that the personal check was coming from another person living at my same address and they were informed that the check was coming from my fiancé because we had just sold a house yesterday and she was sending me some money from the house we both sold since the realtors transferred all the funds to her account initially. They even asked me for her phone number in case they needed to verify who she was and the reason for sending me the money. I gave them her phone number and was even willing to give an additional phone number to her job because she was working at that moment in case they needed to speak to her directly. They never even bothered to try to call her at either number but were very quick to deny me. There was absolutely nothing fishy going on and they still denied cashing my check, to a former employee no less. That is ridiculous. I literally just sold my house and needed funds right away to get things done for my new house and Amscot was a part of delaying that, not being fair to a decent customer who has used their services in the past with no other issues. Now, they can wait to get their cash advance money back. They denied me, now I am going to deny them their money. Screw their corporate team. I do have to give it to their leader though, he did try to help me but unfortunately when he called them they were the ones who denied me, the only problem was that they don’t ever give a reason for denying cashing the check but they will put notes in their system so that the FSA’s know why the customer got denied for future reference. Once again, not fair to a decent customer.

This particular Amscot location has very poor customer service. The staff always has an attitude. Other Amscot locations in the same area are worth driving to, just to get a representative to treat you better.

Be careful at this location please. I had to fax some important paperwork to an attorney. Some of the paperwork contained my personal information. Not only did they not give me back the paper work, they allowed for it to sit on the counter for 48 hours for anyone to view. When I discussed the matter with the manager she was rude, none apologetic and not even a bit concerned. Train your employees properly Amscot. If that had happened with my company that person would have been terminated!

Very rude and unprofessional.