Amscot – The Money Superstore in Pembroke Pines, Florida

On 9/18/19 I went to the Amscot store in the Pembroke Commons plaza in Pembroke Pines Florida to purchase my monthly bus pass. I've been going to this same store for over 3 years now and every month I buy a 31 Day pass for $70, when I went in this day to purchase I was given a pass but didn't realize the lady who helped me gave me a 7 Day pass which costs $20, I didn't find this out until I swiped my pass on the bus days later and found out I paid $70 for the wrong pass...I never thought to look at the pass after I purchased it since I never had to in all the years I've been going there. When I called later that same day I was told to come into the store with my receipt and I would be taken care of. I went back to the store the next day with my receipt and was told by the lady who helped me that she would have to call and speak to the regional manager to see what the next step would be to get the correct bus pass. After waiting about 50 minutes she told me that there was no overage in the cash that night (bus passes could only be paid by cash) and the manager said there was nothing they could do because there was no way to prove that I didn't just find the 7 day pass somewhere and was trying to scam Amscot out of a 31 day pass. It seems to me that if there's no overage in the money that means either one of two things, the employees there can't count money which is strange since they work at the Money Store or the girl who took my money that night put it in her pocket instead of the safe. How insulting is that? Not only was I given the wrong pass and had to go back to the store again and wait nearly an hour only to be told there's no way to prove I wasn't trying to scam them. I was told by the lady to call the Amscot customer service number, which I had already done the same day I realized I was given the wrong pass, to see what they could do. After several attempts to try and get someone to help me I was told by Tracey that a final decision was made and there was nothing else they could do. So basically my money was stolen, then I was accused by the same people who stole the money that there was no way of proving I wasn't trying to scam them. If the company really cared about and valued their customers they would try and get to the bottom of this matter, there must be a million cameras in that store so they could have easily reviewed that transaction and see I was given the wrong pass (31 days is red and 7 days is blue) especially since I had the receipt which showed what day/time I was there and what register I was at.I had to go back to that store later that week to purchase yet another 31day pass because my 7 day pass was about to expire, unfortunately the passes are not sold at many locations that are convenient for me due to the proximity of where I live. Overall this has been by far the worst customer service experience I ever had in my entire life. I know this review is not going to make a difference in Amscot's policies but at least if one person could be spared the same horrendous experience I went through then it'll be worth it. If I could've left zero stars I would have.

I wish I had a better comment about this company. I know that many people NEED their services because of convenience. Amscot needs to train and educate their employees on Customer Service 101, from this location, to the reps that answer their toll free number. The Check Cashing Store has many locations, provides much better customer service, and offers similar services for lower fees. My 70 year old mother went to this store today and she was treated like she robbed a bank just because she needed a money order for a substantial amount of money. I called their customer service to make a complaint, as I was explaining the incident the rep decided she didn't have patience for my complaint, and placed me on hold only to not return to the phone. I hung up. Dear Amscot, I may not know much, but I know that sooner or later people will get tired of the lack of customer service you provide. 0 stars deserved.

Terrible customer service!! .. and no organization.. so sad.

Very poor customer service after bing there for 30 minutes at the window several of people come get true the manager tell me to wait i we never go back to a amscot again

I went here for a Notary & I had the horrible pleasure of being assisted by Cassandra & she was the worst. She had absolutely no customer service & she acted as if I did something to her. I don't know where they got her from, but she's not representing them in a good light in anyway & I won't ever go back here. They need to rehire & start over because their customer service reps. are horrible.