Amscot – The Money Superstore in Orlando, Florida

Legna was very disrespectful and racist this morning, she deliberately skipped me after finishing a customer and took the PR lady that walked in way after I did. She threw them nasty a** tootsie rolls at the window and zoomed pass me 4 or 5 stalls down to her and started talking Spanish. I walk over to let here know I was before her and she clearly stated that there was an order they go by...duh, I come here every month for money orders so I took it as an insult. Then, she said because I left an empty window to come in front of her so she didn't have to walk to me...I lost my space. Very combative and snappy. I don't know her and she has never helped me before so I don't know why she would be so negative. But, Thanks to Jose for understanding and taking care of me right away. She definitely needs to be retrained and an attitude adjustment.

Horrible experience. When I came inside I stood there for a few minutes without even being acknowledged and usually when they're busy they will at least acknowledge you. Karen tried to assist me but failed miserably at customer service. I needed a money order for a rent payment that is split between myself and someone else. Normally she gets the money order but this time I had to get it because she was not able to get off of work. They would not allow me to purchase the money order because the apartment is in her name and I did not have proof that it was my residence. I have a big issue with Karen because of the way that she handled the entire situation. She did not thoroughly explain everything to me and when she did speak to me she was very rude and condescending. I don't have a problem hearing no but I do have a problem with the way a response is given. I have worked in banking and I also have worked in customer service for many years. This was one of the worst experiences that I have had in customer service. I wasted at least 20 25 minutes of my time and what's worse is I was mistreated by someone who is supposed to assist me in a professional way. I went right up the street to my bank and was in and out in 7 minutes and I got exactly what I needed without a hassle AND I was treated with respect.

Horrible customer service. Came to get a money for an important payment. Having the exact money in change. The teller assumed I was with a previous customer and refused me service for something that was not tied to me at all. When ask for an explanation I was met with a snarky remark "Go ask that girl you were with?" I let her know that I had nothing to do with that. Then replied, "Well we just cant do it for you today." Extremely uncalled for and disrespectful dont bother coming there just drive down to the next location

The staff is horrible, they don’t respect customers at all and they are racists and very disrespectful!!! I will never ever go there anymore!!! They need to shut this place down!!!

So I came here and now I can see why it's a 2 star rating here. Absolutely rude, no sense of urgency. It took me 15 minutes just to get a money order. The one employee was being rude to the customer next to me. He had a blue Western Union pamphlet I guess or something and she waited for him to have everything he needed before she proceeded to ask him if he was paying online, when he was clearly right there in person. So in return.. I became rude after waiting, having others placed before me and listening to these women's sly comments towards others. If this were ur first visit, you'd think the glass window is to keep the customers from jumping over the counter.