OneMain Financial in Ocala, Florida

This office has the worst customer service ever. My branch prior to May of this year was the Six Gun Plaza. Well just recently I tried to contact the branch and was told they switched everything to this branch. I was told they sent a letter in May. That would explain all the harrasing phone calls I got from this branch like even 6 to 4 days before the due date with messages left to call them back. Now, compare that to the Six Gun branch when in nearly the entire time I was a customer there I can't remember a single time ANYONE called me a week before my due date harrassing me about my upcoming payment. Been a customer here for probably 10-11 yrs and anytime I was in a pinch $$ was no issue. This last time called talk to a rep. Asked to get just a few hundred how I did years ago. I had collateral which means a secured loan so shouldnt be no problem right? Wrong. I was told that you can only get a minimum of $1,500 now. Well, with a secured loan collateral I never had to do that I could get just a few hundred in the past. Also after talking with the rep she said how is your credit? I asked wait thought you didn't go by credit with a secured loan? She casually says oh no it's not really based on that and I said will that hurt my credit score? Well ended up being a hard pull on my credit which I did not want. Was then informed rudely that well your income isn't there as the rep began to tell me how much a month I spend on payments on my credit cards and goes you'll only have like $140 left? Huh.. right? Smh. Not sure where she got that math from but she was 100% wrong in my income and what I spend. Also, I only reached out to them because it was just about 2 months ago they reached out to me to ask if I needed to borrow any money? I guess they forgot that part. Never in my life have I had an experience like this with any business. Anyways, I only owe like 2 payments on an established loan with secured collateral with them but was always in the past before the holidays able to get a few hundred with one phone call. Looks like that's not the case anymore. I'll pay this off and never again will I use this company for a damn thing. If anything try to get and stay with the Six Gun branch. I also think it's wrong they just switched me to this branch and I have no say in it. Absolutely horrible way to do business.

These "people" working here are a sorry batch. They don't care about helping customers especially not ones who have paid off loans and are paying back loans with never a negative mark, late payment, or anything. They treat you like your a waste of their time, they are very argumentative with you. I'll never do business with them again. Avant is a much better place with friendlier people. Steer clear of this Ocala office.

Service was great! Hit me in and out with no issues!! Will definitely use this company again!

Due to medical bills we have been struggling financially for some time now. The Associates at OneMain Financial have been very kind and work with us to keep our account in order. They are nice people and we are blessed to have our loan with them! Robert & Rhonda H.

Great people to work with. Our application was quick and simple.