BB&T in Conover, North Carolina

how is it that this bank still even exists? There's soo much wrong in this bank? Can't people see it? There're basically money grabbers! They'll talk sooo sweeet and nice to you about a house loan and then BAM! Ask you all unnecessary questions...my retailer even told me he's never seen a transaction taken longer than two months!!!

Read the reviews!! They care nothing about customers. Find a different bank we did and are very happy with Peoples Bank. We cancelled our personal & business accounts that was the best thing we ever did.

I want someone to explain to me how it's feasible that a woman without an account with BB&T went into this Conover establishment and cashed a check with no problem and no fee. However another individual went in a few weeks later that had no account with BB&T and was charged an 8$ check cashing fee even after telling the teller that she was in a domestic violence shelter and receiving help the teller didn't even bother to get a manager or to try to help.... she demanded the $8 refusing to cash the check without it. A policy is a policy but you can't pick and choose who to utilize it with. This is a total demonstration of discrimination. Also other branches of BB&T which I won't mention because I don't want them to get into trouble for being so kind said not one word and had no problem cashing checks without a fee. I understand if you're not an account holder with the bank but the person that wrote you the check is and they pay monthly to have an account there and you're still going to charge someone? Maybe that's why BB&Ts ratings are so low.. I think over five points lower than Wells Fargo. You cannot pick and choose who you will cash a check for with a fee and who you wont. I mean what does it depend on what kind of mood you're in that day? What the person looks like? If you're intimidated by the way that they look or if they're too old to Young too black to white? Please do explain how you differentiate what people you charge and what people you don't if neither of them have an account? The Conover branch is ran horribly. If you look through the reviews online, you will see numerous people talk about the branch manager and how they're never available and how unprofessional the staff is overall. I'm appalled..it's a shame and it's also not only unethical but also illegal.

On the branch level, their manager is never available. And if Monica answers the phone, just hang up. She's not going to let you talk anyway and will constantly interrupt and try to pick an argument. On a national level, BB&T's new call centers are located in India. They outsourced thousands of American jobs to save a buck. Thanks. Love, Your friendly neighborhood unemployed veteran.

Lori is great to work with.