Bank of America Financial Center in Boone, North Carolina

I have been banking with Bank of America since I was in high school (around 2005). I'm quite loyal to the organization, as I've never had any issues at their corporate level. Unfortunately, quality control and consistency lacks when it comes to your customer service experience(s) across various locations. Some are remarkable. Some are not. The Boone location is undoubtedly in the latter camp. I had scheduled a week in advance an appointment with a relationship banker to review/discuss my account and examine options for upgrading some things. He was incredibly kind and knowledgeable, and I enjoyed my time talking with him. Unfortunately, the location seemed exceptionally busy or understaffed. My appointment started a bit late, which was certainly not an issue. However--ten minutes into actually talking with my relationship banker, one of his peers rudely stuck her head into his office and "reminded" him that someone else was in the lobby waiting to see him. First of all, I cannot help but point out how unprofessional that is. I had not been meeting with this banker for more than ten minutes. Is my time not valuable? I was appalled that she would do this and apply any sort of pressure to him in front of a customer/client sitting there reviewing their account. Not to mention that this applies pressure to me, the customer. It not only made me feel like my time and needs weren't valuable, but that I needed to hurry. I did not feel comfortable asking questions and seeking more options. Unprofessional doesn't begin to describe this choice that this particular woman made. My second issue with the situation is that even if there was a sense of urgency in needing to get clients in and out, she should have been capable of considering more discreet options. For example, why not call your peer's office phone and just give him a friendly reminder like, "Hey, we've got 15 minutes until close, and someone just came in to see you." Overall, I greatly appreciate the limited, hurried time that I was able to spend speaking with my particular relationship banker. He was wonderful, and I would most definitely call to speak with him again about financial matters. However, I will be hard pressed to ever step physical foot in this Bank of America location again. This was among the worst experiences I've had at any BoA location, and I was left unimpressed by his peer's inability to maintain a professional disposition that promotes client/customer satisfaction.

For the most part, BOA Boone location has served our needs satisfactorily and with a smile. The drive through wait is a little long and we really miss the Banner Elk Branch but are so glad to now have the ATM machine in BE.

30 minute wait to have one piece of paper notarized. There was literally one other customer in the entire building. As a preferred platinum customer, this lack of service ridiculous! I’m guessing this branch will be shut down soon too. What’s the point of having a banking center when you aren’t serving the customers. Sad!

The last two times I have gone to this branch they have rushed me through my questions and told me multiple times I could do this online. They made me feel like I was wasting their time. The Banner Elk branch never treated me this way. Unfortunately, they don't seem to believe in customer service.

Absolutely terrible service wouldn't even cash a check written by their own bank! Ask to speak to the manager and go over policies for identification they wouldn't accept my temporary ID wouldn't even go over policies with me. Threaten to call the law on me because they are too lazy to actually work. I would give this Bank zero Stars