OneMain Financial in Sherwood, Oregon

Great people, quick process, exactly what I was looking for to consolidate some debt. Ignore the negative reviews, if you can’t pay off a loan don’t get one then leave a bad review when it comes back. Sean was very quick and friendly.

One main financial has horrible customer service. I’ve been working with him for over two months trying to get a title for a car after a loan was paid off. I’ve been told several different stories by different people, and the customer service has just been horrible. I haven’t figured out if they are actually being dis-honest and un-truthful or if they are just disorganized and unable to track the title. If they are just disorganized I don’t know why they keep telling me that it has been sent though. In a nutshell I’ve talked to three different branches and they have told me on three separate occasions that the title was sent out and should arrive in 7 to 10 business days. I would definitely be aware of doing business with them, because as I said I’m not sure if they are being dishonest about the situation. Even if that’s not the case they seem very disorganized and not customer service oriented. I hope this review saves some people some frustration that we have experienced with this institution If anyone has any advice as to what you can do in a situation like this please let me know. I feel helpless as we continue to call OneMain financial but they don’t seem to be cooperating for getting the title I’m not sure if there’s a governing body that you could report something like this to or what you can do but if anyone has any thoughts please let me know.

NEW TO NEEDING A LOAN. READ CONTRACT COMPLETELY BEFORE SIGNING!! I LEARNED THE HARD WAY My story; My husband and I were hit with a family emergency when Baton Rogue, La was devastated by the 2015 flooding. We had to get there now. We were faced with an emergency loan. We needed $4,000. The REPRESENTATIVE was great, very informative treating us like family and giving us different options. Sounded good until he started telling us it would be cheaper for us in the long run if we took out a larger loan (7,000). Not really needing it we believe he was helping us. We signed papers. MAKE SURE YOU READ THE CONTRACT COMPLETELY!!! Paying $288 a month for 4 yrs. I figured we should be getting close to payinq it off. Inquiring my pay off still $3776. Doing the math $288 x 48 months comes to $13,824 How can that be?? OMG Representative didn't care he scammed us. GOAL PAY THIS OFF!! I went into one of the One Main offices, STUNNED to learn that the interest rate on the loan had been raised by 3% without my knowledge. READ CONTACT, apparently they have that right. READ CAREFULLY!!! 17,607 on a 7,000 loan

Frank the manager is a bit of a miserable person and likes to make other people feel the same way. He’s encouraging on the phone once he does an initial credit check and then when you show concern based on some of their criteria he still has you show up and waste your time. I said you know I’ve never had an issue can we use bank statements and I still have reserve cash in savings. He pointed out that “how could that possibly help him?” He then shows me a spreadsheet of the loans he wants me to pay down using the One Main Loan. Oh really? You want me to pay current lower interest loans with your higher interest one? Also, I’ve never heard of having to use your vehicle as collateral for a loan around $5000. Heed the advice of myself and the other reviewers and do not waste your time.

They approved my loan after verifying my information, told me to come in to sign papers only to show up and find out they rejected my application. The staff seemed to think wasting my time and gas was amusing. Try another lender, too many alternatives to deal with the lack of professionalism at this location.