Wright-Patt Credit Union in Norwood, Ohio

My husband and I have been with WPCU since 2014 with our auto loan. Up until today, I have been nothing but satisfied with customer service, willingness to work with us when we are struggling. Today everything changed for us and I CANNOT WAIT to be done with you. We switched our auto insurance to bundle with our home insurance policy. We get a letter from WPCU with a website to go to in order to verify our insurance. If we didn’t do this, we would be given insurance added into our loan. No big deal—I verified through that website and have the confirmation email. I have been making payments consistently for years. We have recently been behind due to multiple circumstances. I had surgery in April and my brother died in May. We called to attempt to do the skip a pay and were told no because we were already late for that month. Asked what options we had, given nothing. We have been multiple months behind before and have always been given the “no worries, pay what you can, we will note it on the account.” Fast forward to today. 1 month behind. 1 MONTH. My husband gets home from work and our car is gone. Call customer service, she’s the rudest person we’ve ever dealt with. Ultimately we are told that they never received the insurance verification, even though we have the confirmation email. So they charged us $955 for insurance (that we already have and have already verified as requested by you) which ultimately increased our monthly payment. Never sent any documentation that our payment increased. No documentation that insurance verification wasn’t received and they were charging us for insurance. So now, on top of repossessing the vehicle for an insurance screw up on YOUR part.. we now have to pay extra fees that will be added to our loan? Unacceptable. I will be going into a branch to get this taken care of this week but I will never ever again go through WPCU for any financial needs and I will never recommenced anyone to this place.

Been with this credit union for years and they never let me down. A Great place to go for all you financial needs from car loans, to credit card to home refinancing. Brandi is very nice and informative with any questions or concerns you may have.

When I call to make my car payment, I always make sure to call this branch because for almost two years of making payments and discussing loans, I've always had the nicest service. My apartment caught fire and I lost everything and they worked with me for three months while I got back on my feet. I never felt so blessed and fortunate. Thank you everyone!

A lot of the staff is courteous and helpful but recently I deposited some checks at this branch and they ran them twice which caused them to come up as duplicate checks and all of the money was taken out of my bank account! Since I use shared branching and am not a member here (I bank with Kemba) they insisted that this was a problem with Kemba and that they couldn’t possibly be at fault. When I called customer service they told me that they couldn’t investigate this problem because I’m not a member. It took me 3 days to get my money back. I’m beyond disappointed in them. It’s bad enough they let a mistake like this happen in the first place, but it’s even worse that they practically refused to help me.

If using the drive through just skip it.. horrible wait times of 10 minutes with no other vehicles in front if you.