Cashland in Grove City, Ohio

The Grove City Cashland is a far superior place to do business, than the other Cashland(s) that I have been to. It is because of Walter and his staff. Walter and his staff, have always treated us with courtesy, respect, professionalism and kindness. They have always listened to us, to understand our needs. Then, they have always recommended a solution to help us. They have Great products there (electronics, tools, tv(s), jewelry, more) and they have financial services that many people use over and over. I recommend that you go there to check them out you will be saying the same things that I am saying here. Try it and see. They are superb !!!

WARNING: This location has the worst customer service I have ever experienced, in my entire life. Richard was quick to greet me with a smile :) He took my device, turned it on and then mumbled something under his breath. His soft weak voice was inaudible and I assumed he was talking to himself while he was appraising my device. ( I am a veteran with bad hearing ) After I did not respond, his rage overwhelmed his emotions he looked up at me and ask "WHATS UP WITH ALL THE USERNAMES!?". I was confused by this because I did not understand what he was asking. I think everyone can understand why your device would have multiple usernames. ( example: Family members use the device lol ) However Richard informed me that when a device has multiple usernames, that he believes it is stolen.... and that he would not be able to take it. I was slightly embarrassed, but still maintained a more professional attitude than the employee standing before me. I asked " should I just go home and delete the usernames and bring it back? " He and the other employees laughed at eachother and said "there will be more ways that we will be able to tell that it is stolen..." This makes no sense at all, but I believe Richard may have possibly failed the police academy and now inserts his detective skills, harsh authority, and muscles on the customers as if they are in some sort of corrections facility. 9-5 I where a suit and tie, but I walked in with a pokemon t shirt on and sandals. He was extremely judgmental and when I go back wearing dress clothes, he will kiss my feet. And he will take my device. If you want to sell something at this location make sure you avoid the transgender woman with tattoos and glasses.

The sales guy Richard spoke to me like I was scum of the earth. Very confused on how this place is still in business, he also mentioned something about how they have been in trouble with Grove City Police before.

Their customer service is terrible. I went there to take out a loan. I called multiple times before I went in to make sure I had everything I would need. I get there and the manager, Dexter, starts out with a slight attitude and being rude, I ignored it. He claims that I don’t have everything so I run home and get everything and come back with my bf and our 1.5 year old son. We are there for maybe 3 minutes before the manager starts getting rude with my bf and then just hands me back all of my paperwork saying nothing. I stand there having no clue what is going on and the manager then rudely tells me that he is going to pass and no longer wants to work with me. I was in shock that they were refusing service to someone who literally did nothing but come into their place of business to take out a loan. I would not recommend going here especially not on a Saturday because that seems to be when Dexter is working and he is not a nice or helpful guy. I wouldn’t waste my time going here, go literally anywhere else and it has to be better than this place. They don’t even deserve the one star I had to give them.

Richard was very rude and would not give any information on purchasing items would not recommend