T-Mobile in Fairview Park, Ohio

One of the worst experiences where this store try very hard not to get new activations or extra work, to help you. Went couple days ago for a trade in option, store associate checked for physical damage on the phone, watermarks sensors were fine and never mentioned anything about home button cuz was a hardware issue no physical damage, next day when I went to complete the activation the same phone was not acceptable for trade in. Store manager at this location instead of listening to your question and explanation on trade in program was trying hard to shut you down and providing big zero customer assistance.Don’t waste time at this store rather try online or another store.

It has always a good experience here. Very polite and help fix things until it is done. Highly recommend to come here if you have any problems/questions. They help like your problem is their problem. Very good job here. Please keep it up. We drive to here just because our closer branch sucks. Worth every penny!! Thank you so much! Really appreciate

I had T-Mobile service for about a year. I went into this store to cancel my service in June of 2018 because I was moving somewhere where their service was not good enough. The worker there told me that once my number was ported to my new carrier that my service would be automatically cancelled and I would receive my final bill. Then I get a call from a colletion agency in February of 2019 about a past due balance, and I found out that my service was never cancelled and I was being billed for that time. I called up T-Mobile and had them finally cancel my account (9 months after they were supposed to) I paid $160 and was told that was the remaining balance. Then I get another call from another collection agency in June of 2019, a year after my service was supposed to be cancelled, saying I owed another $120. Turns out T-Mobile failed to tell me that the $160 was for service only and I still owed money on the phones. This was all supposed to be taken care of in June of 2018, yet they managed to drag it out for a year and have it go to collection because I never received the final bill. I never got the bill because, on top of moving 3 weeks after switching carriers, they sent it to the wrong address. They used the address I had when I started service and not what was my address at the time, where I had received all other mail up to that point. I had their service and loved it. Then I had to cancel it because of their poor coverage and they managed to do everything wrong and cost me a lot of time, money, and even my credit in the process.

The associate here sold my boyfriend and I on a "free" tablet ("you just have to pay taxes"). I get my bill and notice that not only are we now on a 2-year payment plan for $264 total, the line has a $15/month data plan. Jasmin repeatedly said "free, you just have to pay taxes", sped me through the forms without giving me a chance to read before signing, and never mentioned any of this. I guess this is on me, but I thought T-Mobile was the one carrier that WASN'T always pulling stuff like this so I was off-guard (never had an experience like this at any other location). Very disappointed, will not return to this location.

The people at the Westgate store were wonderful! They were very patient and helpful!