Cash America Pawn in Cincinnati, Ohio

I have great review the staff manager all been great to me. I have pawn and purchase items at great prices. I always go there when I need emergency dallors and they sure do help me.

I bought a lawnmower from this store and it works great! customer service is on point. They make your transactions quick and money loans are fair.

Scrawny white dude tries to get you every time.. He needs to be fired... Everyone else is cool... But they give you barely anything for the product you pawn... Rip offs ! Go somewhere else.

I had some random things to get rid of a few weeks ago, and, despite the numerous negative ratings, decided to give this place a chance. Let's just say the reviews are warranted. Brought in an unopened item that retails for $60 brand new. The gentleman who assisted (he was fine, no complaints) said they give $15-$20 for those items, but then went into the back to ask the manager. He comes back, now the offer is $10. Important to note: like most electronics, there are different versions of the same product and they vary in price, often based on craftsmanship (quality) and special features. Common sense would lead me to believe that the electronic would be briefly researched online to determine value, the contents would be inspected to determine quality, then an appropriate offer would be made. None of that happened. Just $10, take it or leave it. Not only did this come off as incredibly lazy, but it showed they're not interested in providing a positive selling experience for the customer - something you'd think would be important if the goal is to make them want to come back for future visits. So, to be clear: it's not the paltry sum they offered that bothered me, it was the fact that no considerable thought went into the transaction. Also, I tried selling about 20 Xbox 1 games varying between $3-$25 in value. Same thing pretty much happened: didn't look in the bag, and offered 50 cents for each game. This isn't the first time I've tried selling to a pawn shop, but this definitely is the first negative experience. I suppose my expectations were built up by other stores that had a welcoming environment, along with friendly employees who took the time to assess my belongings in order to reach a mutually beneficial offer. I can forgive a low offer; pawn shops are in business to make money, and my expectations in terms of payment are more than reasonable. However, there's no excuse for poor customer service. There's no excuse for apathetic employees who probably hate knowing this is their job. The attitude and work ethic of hourly employees can almost always be traced back to one source: poor management. Finally, the store itself wasn't bad. It appeared clean, well formatted, and had quality items for sale. The employees weren't outright rude to anyone and did their jobs (albeit, leaving quite a bit to be desired), and that's really all I can say for them. I understand people are sometimes forced into unfortunate situations where they need fast cash, and they may lack the resources to drive to other pawn shops in the area. For everyone else, do yourself a favor and find a more professional shop. With so many better options available, it just doesn't make sense to come to Cash America Pawn.

Great place to buy and sell