Ideal Credit Union in St Paul, Minnesota

So tired of this bank. Cant even get a hold of a live person 90% of the time or the ATM is broke. On top of it my debit card has randomly stopped working and they're giving me no choice but to come all the way in to figure it out cause I dont remember some sort of a code or password that I've NEVER been asked for before. Wouldn't give me any other options. I'll be coming in today to cancel my account.

I've been doing business with Ideal for 35 years. Tellers are helpful and friendly. Wouldn't ever go back to a big time bank.

This has been my financial institution for the last 45 years. I have watched it slowly decline over the last 10 years or so. Years ago it was busy almost all the time. Employees were smiling, greeting people with a hello how are you, you felt valued as a customer. It was a nice feeling. The inside and outside of the building was always clean, it had a warm homey feeling for a business. As things declined it didn't feel the same. Now hardly any customers are in there. Customer service isn't the same. The welcome feeling is gone. I had starting banking elsewhere but left some money at Ideal due the convienent location. I was recently a victim of identity theft (not any fault of Ideal, they did a good job of helping me thru it). Closed my old account and opened a new one. I did have a debit and a few cents in deposits on my new account that I knew I didn't do. The branch manager sat down with me to look at it, he insisted I did it and didn't remember. I wasn't satisfied with the answer and tried to get someone to listen and answer my question. I investigated into it myself and found that the same person that got money out of my original account also got into the new account. I asked around and although nobody could tell me how they exactly gained access into my new account I was given a few possibilities. So I made some phone calls and found they had been accessing my cell phone account, they have the stolen phone from my house, also accessing my email accounts on the phone. My cell provider told us they couldn't shut the phone down when we originally reported the stolen phone. And through my own investigating and a very helpful person that listened instead of blowing me off I found a lot of information regarding different ways the information could have been obtained due to me not knowing enough about identity theft and doing more to protect myself from it happening again. Very long story short, I will be moving the rest of my money due to the branch manager not believing I didn't do the fraud on the new account or that I didn't give my account information out. He wasnt even willing to look into it. I wasn't asking to have the money put back in my account I only wanted to know if he had any idea how that could happen so I could prevent it in the future. I also have extended family leaving. It was a great place to bank at one time.

Best experience that I've ever had than any other bank. Staff is so friendly and very helpful for your banking needs!

I’ve been coming here for 9 months to get quarters for laundry. The last two times a rude employee told me I have to have an account to exchange a bill for quarters. It’s literally only her that has a problem. You really think I’m going to get an account when you’re rude about some quarters????