Preferred Credit Inc in St Cloud, Minnesota

UPDATE: Later in the evening, a Senior Supervisor contacted me to ask what had happened, and ultimately took off the $50 NSF charge after I set up my recurring payments on the PCI website. The next day, another representative called who reads these reviews and asked what happened. He, then, returned the $10 late fee. Overall, I am happy with the turn out, but as I told the last representative, it should not have taken that much effort nor that many calls. He agreed. I will also add this: Not ONE of their representatives were ever rude or disrespectful to me (and I can't say the same about myself). For that, too, I'm very thankful and impressed. ORIGINAL: If I could give no stars, I would, but I figured people would think I didn't click any. This company has the WORST company service EVER. I had an issue with my bill pay through my local bank, so my bank representative made a 3-way call and spoke to someone who gave me a credit for the late fee as apparently, my check was lost or delayed in getting credited. Today, when I called to figure out why I had fees assessed to my account, I was told I was charged a $50 NSF fee because my check had a stop payment on it, which my representative and I told their representative we would do as I would make my payment on their website. When I spoke to two representatives AND a supervisor, no one would credit this fee - although they were TOLD the check would be stopped.

I got an EV 3000i steam cleaner & I chose the contract thing instead of paying cash since it’s not affordable. EV of Lubbock have this Preferred Credit Inc. (I had no choice) as the one to finance. It took them (PCI) almost a month to send me the letter about my payments. I was shocked when I saw the number of payments would be for 48 mos. I signed a contract which the rep from EV of Lubbock made me believe my payments are for 2 yrs for $92.11 a month. I signed it even though the # of payments is blank and the interest rate since she already told me it is for 2 yrs with $92.11 monthly and it would be $3000+ for the steamer. I called them that I want to cancel the contract and they need to call EV of Lubbock since I’m returning the item but PCI told me they can’t do that. I already contacted EV of Lubbock to cancel. They said that they can’t do anything because I already signed the contract with PCI. It’s not a month yet and I was tricked into signing the contract. Why won’t they call EV of lubbock and let them pay for it? Also, I got a an excellent credit score and they charge me a lot of interest because the actual sale price is 2,989 and I would end up paying 1,400+ more. I know I shouldn’t have signed it but I was in a hurry because the rep spent hours in my house and I had another appointment. I just take her word and believed in what she explained on the contract which is misleading. 2 yrs now became 4 yrs and they won’t even help you. They tell me it’s all my fault because I signed the contract and should have read the note not to sign if it’s blank.

Dont ever get a loan through this company when you want to pay it off early they wont take any payment except a bank transfer by paper check. Which costs you even more money. Of course when you get a loan they dont mention any of this. I do believe predatory lending is against the law in all 50 states. This company are scam artists at best.

6 months ago we bought our first home and Florida Energy came to our house and present us with a Rain Soft water softener system -- After almost cancelling with them we decided to keep the system with them and financed it thru PREFERRED CREDIT INC. (PCI). 6 months down and here we are trying to refinance the house, I come to find out that THEY PUT A LIEN ON MY TITLE on my house!!! They do not disclose this to you during the transaction, however they will blanket the whole statement and ask you "if you've read all the disclosures" I get that its my fault not reading word per word but this is ONE THING they need to disclose during closing of anything!!! BEWARE OF WHAT YOU"RE GETTING INTO! They're not even willing to help! DO NOT SIGN with this company they will make your life hard!

I didn’t even want to leave one star but in order to leave this review I had to click on at least one of them. I have never encountered such an insensitive money hungry incompetent company in my life. I have had great credit and no problems in my life paying my bills, since I was 18 years old and some unfortunate events have taken place where I was unable to make a payment for a month or two and was given misleading advice on creating payment arrangements, however was never told that I would be charged $15 every month because I was making a minimal payment nor was I told that they were going to report me to my credit agency the credit bureau companies every month either, even though they’re getting their money every month. Every single time I talk to someone that works for this company they are very rude have nothing useful to tell me Or have done anything to make the situation better, but stress me out even more after getting off the phone with them. Every single review that I’ve read on here has had negative feedback for a reason the only positive feedback that I’ve seen are for people that actually only work for that company. Shame on them.