TCF Bank in Shakopee, Minnesota

The “Branch Supervisor” always makes it a point to lecture me on cashing my checks and that it’s not allowed. I’ve almost had it and in all honesty might just switch banks because of him and his lack of customer service skills.

First off I dont normally do reviews but after todays experience I felt compelled. TCF in a whole is a so-so bank. Havent had any troubles with them but they are very inconvenient. Only a handful of atms within a 45 mile radius of me and the closest branch is inside of a Cub foods. Now this teller in this specific branch is a total B. There was nobody there besides the two tellers working, who looked to be going over work related material on a computer together. I grabbed my deposit slip and filled it out. I then approached the line and the teller said "I can help you on the right" while nodding her head to her right. I then responded with "your right/my left?". To which she responded "that's very observant of you" in a very condescending tone. As you can imagine I was very taken back by her tone and attitude. She was clearly irritated that I was there. It took every fiber in my body to hold back what I really wanted to say to her. I said "yeah, I'm VERY observant. The MOST observant!" in a very sarcastic and irritated tone. She flashed me a nasty look and didnt respond. It was a very tense couple of minutes as she completed my transaction. Needless to say I left there very angry. It's amazing how just a few words in the correct tone can be so extremely offensive. I'm not gonna say "I'm never going there again!" or "I'm gonna talk to the manager and raise hell!" because frankly it's a major pain to switch banks and like stated before there aren't very many atms or branches to choose from. And what good is it to speak with the manager really. What I will do is look for other financial institutions to possibly switch to in the next few months and warn others of this womans disgusting attitude towards her customers. As long as tellers like her are the face of this bank, I'm sure they'll be losing more and more customers. So that's it. If you can avoid this particular branch inside of Cub foods in shakopee then do yourself a favor and do so. If not, I hope you dont have to deal with this woman.

Couldn’t be happier! Had a great experience with friendly staff who knew what they were doing. A lot of the negative reviews seem to be people in understandably frustrating situations projecting their frustration on this branch. They’re not app tech support or a replacement for someone not keeping a ledger. They are, however, friendly folks who will do their best to help you.

If you constantly like to have to go in to figure out why they're charging you an overdraft fee even though you've gone in 4+ times to set it up to make sure that doesn't happen, then this is the bank for you. If you want money taken out from your account for about $60 that appears to be a payment to U.S. Bank (even though you've never had an account) and then have TCF tell you to call them only for them to ask for an account number for an account you don't have and to call back your bank who never gives you an answer, (because they're more than likely trying to cover their a$$es for taking your money for the U.S. Bank stadium and hoped you wouldn't notice) then this is the bank for you. If you enjoy going in more than twice, spending over a half hour each time for them to figure out why their app isn't working on your phone, only for it to STILL not work with them telling you to try these things to get it to work after you've JUST explained to them that you did all that last time and it didn't work, then by all means, this is the bank for you. If you want a rude teller when you wise up and decide to go to another bank and cancel your account, guess what? This is the place for you. However, if these things don't appeal to you, then go to Wings Financial Credit Union. Where almost literally you never even need to go in to manage anything on your account. Save yourself and any loved ones banking at TCF and RUN out of there.

After receiving a flyer in the mail from them addressed to current resident at my address, I went there to open an account and get the offer from the flyer. After waiting half an hour as the sole person at the counter dealt with a very unhappy customer, it was finally my turn. I then was told I needed to prove my address to get the offer in the flyer, as I could have stolen it from someone and they need to make sure the offer was meant for me. Again, it's address to "current resident" at my address. I'll be taking my money and business to Wells Fargo instead. After reading more reviews online, it sounds like I got lucky to not have gotten an account with TCF. They seem to love these sort of sleezy business practices to try to make things difficult for their customers and they appear to be widely known as a terrible bank.