Old Second National Bank in Oswego, Illinois

Walked in with deposit slip to deposit my 9yr old daughters piggy bank into her savings account. The teller counts the money, makes the deposit and asks us if we would like a balance. We said yes, took our balance slip and walked away. As we were almost out the door, I noticed her balance was over $900 short (her previous balance amount) and that the new balance only showed today’s deposit. We walked back up to the teller to ask what the mistake was and she says “Yeah, I noticed that too”. Well hello, welcome to earth darling - if you noticed an error why did you let us leave and not say anything to us about it? She then tells us that my daughters savings account has been closed! They never contacted us prior to closing the account, so we were shocked to find out her savings account is no longer active. I ask the teller if the account is in fact closed - where is my daughters $900+ that she had saved in her account? The teller literally shrugs her shoulders and says “I don’t know”. Tell me that’s not comforting, the bank that is suppose to handle your money tells you they don’t know where your money is at! Not only do they close her account without telling us - they let us make a deposit into an account that is now closed and STILL didn’t tell us! Unreal! A manager finally arrives at this point to tell us they have given my daughters savings to the state, and I need to contact them to get our daughters money back. Our contact information, home address, etc has not changed and he could not tell us why we were never notified of the closing. They did not know why the account was even closed in the first place. What a complete joke - these people are absolutely clueless. We took our deposit back, we will contact the state for my daughters money that Old Second handed over to them and will be taking our business elsewhere.

I have banked with Old Second bank about 20 years. I did a couple times try larger big name banks but felt I was inundated with fees (TCF, Citibank, 5/3.) Ultimately I came back to Old Second because of my positive experience with them. The only reason I had momentarily strayed from them is I didn't live in the area anymore so banking was a bit difficult.

In short I will say this bank will NEVER have your back if you are a victim of fraud! If you unknowingly deposit a check from someone which turns out to be fraudulent they will treat you like a criminal and shut down all your accounts! They dont care that YOU are the victim even though you file a police report about the incident. They will accuse YOU of attempting to defraud their bank! They will treat you in the most profoundly unprofessional ways you can imagine. So in essence, somebody dupped you without your knowledge, Old Second Bank will make your matters worse now by closing your accounts. STAY AWAY FROM THIS BANK! There are others out there which will have your back, work through this difficulty and treat you the way you deserve to be treated. You need a bank that has your back not just your money!

Awesome banking experience. Jodi(personal banker) has always been knowledgeable and has been able to help me above and beyond what I expected. Brianna in the teller window always has a smile and a genuine, "Hi how are you?"

Worst of the worst. Opened a zero balance checking account with old second that was closed without my knowledge. No notification or anything, went to deposit money and the account just doesn't exist. A very bad establishment.