Founders Federal Credit Union in Indian Land, South Carolina

My husband and I have pulled our money out of the mega banks and placed it in the care of the Founders Federal Credit Union in Indian Land. We love the fact that Founders does not nickel and dime us with fees. We have enjoyed the higher rates we earn on their Loyalty CDs and our money market checking account. This morning we spoke to Brian who helped us put our money where it will earn the most interest. He took the time to discuss the New Loyalty Select account and the Amp Up program. Brian was very pleasant to work with! All of the staff is very efficient and friendly! We love banking with Foinders!

Have had 3 accounts here since many years. Over $100,000.00 in deposits. Went in here yesterday with my wife to deposit another 150k. Placed my ID and she pulled up my account. I asked this teller what were they offering interest on money market. She handed me and my wife a photo copied page with different accounts and interest rate offered. We saw .8% for money market. We asked if there were other accounts that would give us better interest rate. She said we could talk with an officer. Seeing there were other people waiting, we left. Today I went in. Got in front of the same teller that we had yesterday.Told the teller that I would like to deposit my check. She saw my wife had already signed it. She remembered me from yesterday. She said I’ll have to wait for the Manager to sign. Another staff member saw me just waiting, said we are short staffed but the manager will be coming in soon. She went to buy lunch for the employees.18/20 minutes later the mgr strolls in. She was explained what I was waiting on. She asked the employee how long has he been banking here... employee says “many years” manager asked “how much money I have in my account” employee says “Over 109k. money market + checking account. She now looks at me, said let me “sign in”. So she goes to the drive thru window and relieves an employee. 7/8 minutes later she said for me to “step up” and asked to see the check again. Said she needs my wife to come in with her ID. I called my wife who is an executive in a local bank. She said that I can send them my ID and they can call her bank and ask for her. Mgr. refused to do either. In the mean time my wife texted me her ID. I showed her the ID. Mgr. just shook her head. Frustrated and since she treated me like I was some one lower then her. In spite of the fact that I was a long time member here, hold 850 score on my credit reports, have zero checks bounce weather deposited or issued.l had to say ok then, in this case I’d like to close my accounts. She pointed me to the teller and gestured with a head to go to her. The teller saw that and shook her head. The teller compiled all my 3 accounts onto one check. I took my money and deposited with their competition. Got almost twice the interest rate and got excellent, respectful and very efficient service. The new place mgr. calls me after an hour and thanks me for choosing her financial institute and for allowing her to open my accounts.

I have been extremely fortunate to have received nothing but exceptional customer service from each and every individual our family has come in contact with! We have banked with Founders since I was 18 and have been assisted over and over from the purchase of houses and cars to personal loans. Nothing but rave reviews from our family! Thank you so much Founders!! :)

Hate this bank now. Nothing but problems!! DO NOT BANK WITH THIS BRANCH

I worked with a personal banker to assess my overall debt. FCU worked with me providing me a loans to payoff credit cards, a separate bank account to payoff student loans with Autopay. In the end this is a bank where you build relationships and with a good rapport, they at willing to work with you. 8 months have gone by and we got approved for a car loan.