OneMain Financial in Oklahoma City, Oklahoma

Pertaining to this specific branch, I have attempted to enroll in autopay on 4 different occasions, 3 times over the phone and 1 face-to-face interaction where the rep literally told my wife and I at their desk that we were enrolled. Have had to pay $20 late fees multiple times because not once were we accurately enrolled. When I explained this recently in the month of November, one rep mentioned that we would have to call back each month and give permission for them to charge the card on file. I have never heard of this in my life pertaining to any type of bill pay. She then said that she couldn't waive the late fee, even though the reps have consistently misinformed me. By my request, the branch manager got on the phone and mentioned that she would be able to waive only one late fee over the LIFETIME of the loan. She also said that she would not be able to enroll me into auto/direct pay. So in other words, even if they were to mess up again, they at this branch would not waive the fee..On a side note, I requested to a rep that I wanted to be unsubscribed from marketing "pre-approved" emails and mail. He told me he got it done. 6 months later I am still receiving them. Pertinent to the corporate website, online instructions are inaccurate because there is no "enroll in direct pay tab" and if you use their link under "FAQs" it simply sends you to the "account summary" page. I had to call their general account support number today and not only was the rep able to enroll me into directpay for 12mos with no problem, he and his supervisor were able to waive an older late fee because he too thought it was ridiculous that the branch said that they couldn't assist me. If there really is a lack of power at this branch location that allows reps and branch management to do small services such as "directpay enrollment" and "late fee removal", then that is highly unfortunate compared to any other industry. If the power really is there and they are able to do such services, then this is an ugly business practice to bring in more revenue based on late fees.

Please do not go to any OneMain Financial loan. You can only deal with them if you don't plan on paying them back their money, yes that's what I say! I took a loan from this company and was making my payment monthly and every thing was great and cool.. A year later I got some money and can now be able to pay them the leftover balance.. I called OneMain and let them know I am on my way to pay off the balance. OneMain said okay come with ID and personal check book only, no crash, no money order.. I took my check book and went to pay off my loan. One of the manager came out and SAID NO they are not taking the pay off balance.. I asked her why? Her answer was you have to mail it to OneMain main office! I asked why? She said because! I said to her I called you before I came here, the check book is from my bank OneMain have be taking payment every month from, the same bank account, I have never missed any payment before, what are you talking about? Another manager heard my voice and came over and asked what is going on? I told him everything.. He got mad and called the main office told them what was going on. They want stupid people to be taken loan not smart once!

One Main review of loan officer Todd I wasn't very impressed with Loan Officer Todd's customer service skills. He's a very Low Connect person; whereas I'm a High Connect customer and need just a little more personalization. I had to ask another loan officer to get me some water although Todd's desk was right in front of the refreshments. I also overheard him talking to another customer once I had been moved behind the wall. He had an "oh well" attitude, I felt, with them. He told them since they were late and I was early he had to take me. If that had been me with his attitude I would've walked out and went to another company. It's safe to say he played the "blame game." I've worked customer service for more than 20 years so I do know what I'm talking about. I just felt like I was there to get him a commission if he get's them for the number of loans he can make in a day. I also would've preferred to have my loan put on one of your debit cards but that was not offered to me until I asked and was told it was too late since I was in the process of signing the loan papers although I had not completed the signing. There are other examples I could go into but I'm sure you get the gist of what I'm saying.

Ty my representative was awesome. Professional and very smooth

Fast, friendly and great customer service!