ABCO Federal Credit Union Lending Center in Willingboro, New Jersey

I have been with ABCO for over 10 years. I recently ran into a financial problem and got hit with over 5 overdraft fees because of my balance being under the amount needed to cover an ACH transaction. I was tight budgeted and it became a domino effect and resulted on overdraft over overdraft. A real nightmare. My financial troubles are my own but certainly it was a hardship not my lifestyle. With being with them for over 10 years, they could see that it is not a common occurrence for me. When I called to seek assistance. I was reminded about an incident that happened 3 years ago, that I quickly rectified at that time. They don't personally care about their members. They lack empathy. Even if there was nothing they could do they should not respond so negatively and act like they could care less about you. The tone of voice and the dismissive responses I got from the representative was highly offensive. This is not the first time that I have experience that type of attitude from the staff members. Perhaps they are underpaid and unhappy. I really do not know but I have halted my direct deposit with my account there and will soon be closing my account for good. Customer service is extremely important to me. And they have failed me tremendously. Sad to go but I am sure there are other credit unions that they can be easily replaced with.

My husband and I been there for 20years was a good bank no longer They have monthly changes &fees are 50% higher then other federal credit union, no other federal credit union has monthly fees Only can make 3 transactions a monthly and that includes account to accounts in their own bank, Their costumer service bad nobody answers the phone or return phone calls

This has to be one of the worse banks I’ve banked with. I travel a lot and they’re always putting blocks on my card. Sometimes it takes deposits longer then they should to appear. Whenever you need a replacement card they can’t do it on site, it’s always gonna take at least a week to get it through the mail, such an inconvenience. There is no customer service on the weekends or past business hours. Smh. If you bank with ABCO I highly suggest you strictly use this account for their perks and have another bank account. Poor customer service overall.

Do not bring your business here, their practices have become dishonest. I was approved for a car loan, then when i chose a sensibly priced new car (Yaris ia) they said they could no longer honor the loan, then suggested i may want to look at a higher priced vehicle. Their excuse was that their internal NADA valuation does not match what the NADA website says... but they had no reason as to why it’s different and absolutely NO desire to correct the discrepancy. This experience was miles worse than when i used ABCO years ago for a new car loan. First they rushed me to get paperwork in by telling me that the special rate for March would not be applicable after 3.31.18; today Darrius said that that’s not so, that the loan is valid at that rate for a month (so either one of the employees was lying OR the didn’t know what they were doing??), they claimed they didn’t get my paperwork when it was sent several times (this is the only thing i find semi believable), then they chose to undervalue the car i picked, which after i left a voicemail advising that the NADA website showed me exactly the price asked at the dealer an employee (Kira) left me a message saying their system looked to be wrong- now suddenly that employee is mysteriously “on leave” and everyone else i’ve spoken to dodged my calls even after telling me they’d call back so that i had to keep calling every couple hours. Now they refuse to honor the loan tho not ONE person can explain why the ABCO system has a different valuation for a NEW car that only has ONE model. And they couldn’t explain why they were requiring a more expensive vehicle when their website stated a min of $5k -which at $17k+ this car was well over. Their advertising was false and their attention and concern non existent. I am so frustrated and disappointed! I’ve been a member for over 15 yrs and used to speak SO highly of ABCO but their service has plummeted since Mr Hershberger retired. For simple banking they may be ok but DON’T go to them for loans. They’re just like every other bank, trying to force you into a higher cost car and/or payments just to make more money off their members.

Not a good bank literally they keep you on hold for the longest time then you got nasty people over the phone going at you like you’re a child, and then the store hours online are wrong...bad just bad ‍♀️