Pinnacle Federal Credit Union in Edison, New Jersey

We're new to Pinnacle. Applied for a auto loan. Per the conversation I had with a loan processor, my income wasn't enough so I had to include my wife. Loan processor told me all was ok and even gave me my monthly payment. We made an appointment to go see and test drive the vehicle. I called loan officer back to ask one additional question only to be told, she made a mistake with the math and now the loan wasn't approved. What?!?? Made a mistake with the math? Had to cancel auto appointment. Remind you I called them. She didn't call me. What type of fly by night institution is this? At this point I may even close my account with them and go somewhere else. Horrible! Will definitely seek financing elsewhere.

I called on the phone first and could not be happier with the service. I got connected with someone who cared to listen to my needs and was able to help me out. Great experience working with Kathleen Haak. I would recommend this credit union to anyone. ATM on site was also a very neat feature. Solid 5 stars from me!

Have been with Pinnacle for over 8 years great and pleasant customer service in or out of states. Always greeted with a smile when you enter the bank the front, and back desk people to the windows of tellers.

I have had a car loan for about 10 years (yes, sad but true) and I must say, the staff has been more than patient and helpful with me get by some really bad financial times. I am back on track and I am more than thrilled they helped me weather the storm on my road to owning my car hopefully soon! Thanks Joanne & Darlene!

I have to say about 7 years ago, I was in search of a car. I called the Pinnacle Credit Union in Edison, NJ. and asked if Could get a loan being retired. They took took my information and told me I qualified for a certain amount of money. I told them I was going to The Freehold Toyota dealership and look at a Camry that was in my range of payments. Myrna suggested to me. to go to Enterprise and look at their cars. So my wife and I went over and began to look at cars. To my surprise I saw a Prius that looked good, checked the price and was surprised. ( I wasn't sure how Enterprise was.) My wife took a drive in the car and she liked it. We went back, ( but I wanted to look at the other cars, ( procastinating), As I looked at the cars, I prayed,and a few years earlier I researched Consumer Report and the Prius was on top for my needs. As we were looking, an Indian Family took the car out and liked it. As the salesman was trying to help me, the Indian Family was working on to close the deal. The other salesman came over to me and asked me if I wanted the Prius. I said the other family was closing the deal. He reiterated the again and said do you want the car and I said yes.. I asked him how come I took preference over them, and he told me I was pre-qualified in loan, they were not. Pinnacle has been wonderful through the years, helping me. This month I paid off my Prius after seven years. I also give 5 stars to Enterprise. I put 120,000 miles on my car, it is at 152,00 miles now. They gave me a great car, no hastle, a few light bulbs, 3 pairs of tires, Toyota has covered their warranties when needed. My mileage runs about 43 to over 50 miles a gallon. It is quite as a mouse and we are so happy. Toyota gets 5 stars to. I have been retired for 8 years and on a tight budget. More than anything else I give praise to Jesus for coming to my life 52 years ago. Paul Simpson Sr.