OneMain Financial in Las Vegas, Nevada

Absolutely terrible service now. I have made two large loans from this store. Have been trying to get another loan for the past 2 days. Was told the agent I was going to work with was Avian. They told she was busy. They took my name and number to leave a message for Avian to call me. They took the same message two days in a row. Both times she failed to call me. So I came in and asked for Avian. She told me both days she was too busy to call me back. So I asked if she could help. She told me she was, again, too busy. I then recognized the woman that had helped with my first loan. She was on the phone. Another lady came up to, without introducing herself, she said "so you're here to check on your application?" I said no. I am here to open a new loan. She then "well give me your paperwork so I can make copies." It was really sort of condescending, like she was doing me a favor. I have excellent credit. The other girl that I was waiting for left me sitting there for 15 minutes. Never spoke to me. Avian came back finally and said "She is too busy to help you. We can help you tomorrow." I said, yes first thing in the morning. She said "Okay we will make an appointment at 11AM." I said, but you open at 8:30. She said "well we have meetings till 11." Two and half hours of meetings? I said, I will just go somewhere else. She said, "okay that's fine". Horrible customer service. Especially considering I have been a customer of their's for years.

Run away!!! As far away as possible ! They pad your loan, give you lies, won’t return calls. Had to have the district manager get involved. MITA will steal your money and lie to your face. Just go without and struggle a little longer cause these people will put you further in the hole you’re trying to dig out of

As ususal, everyone was terrific. Love working with OneMain Financial!

This is the first of my complaints, the other I have mailed to their corporate office. I received a letter in the mail to renew my loan for 8k. The letter did not say for up to, it gave an exact amount. So I decided to take advantage. I put in my renewal offer code and the amount of 8k appeared. I submitted my info first through a soft pull and then I was directed to give more detailed info, address, full SSN, and income. Then I was directed to do a hard pull. I get a congratulations you've been approved for up to a 6500.00 secured loan. My current loan is unsecured. Within the hour, I received a call from a guy named Angel. I expressed my concerns with the letter, the verbiage and I told him this clearly was not to renew my current loan. I was offered a completely different product. I work at a financial institution and unsecured and secured are two completely different products I expressed that I was not going to accept a secured loan against my vehicle to pay off my unsecured loan and for less money. I told the man they may want to redo the verbiage in their letters he told me, " one main has been around for 100 years I think they know what verbiage to put in their letters" he then kept trying to get me to go through with the secured loan and said their process changed in June and they are able to offer more than the vehicles value and said he could probably get me more. I told him several times I was not interested in a secure loan and that was not refinancing my existing. Please correct the verbiage it's misleading. I will hold onto the letter in case it gets challenged it has renew and refinance all over it including the fine print. I really feel like One main was trying to pressure me into getting a secured loan to secure the vehicle. If the letter I received gave me an offer for a secured loan up to 6500.00 that would've kept me from writing this complaint. However, it did not. I also have not received my email as confirmation to decline the application and I want to dispute my inquiry as the offer code clearly meant nothing and the letter was misleading. If no response from your company, I will reach out to the CFPB.

Priscilla went far above her job to make sure I got the loan requested and it was promptly handled. Thank you for a job well done.