OneMain Financial in Riverdale, Maryland

too bad cannot give a negative star. Been a customer for over 11 years.Never missed one payment. received a letter to renew my loan. have very good credit rating, went on line to be approved on the 10th , called the office before noon and was told would get a call back, Never came called back on Thursday morning was again told would be called back called came in at 3:30 when I was out called office back around 4 :30 told I would get a call back once Mr Clark was finished with customer, finally got a call back around 5:30 gave him information and was told I would get a call back on Friday morning. After not receiving a call, I called again was told he was in the WESTMINSTER office and they would send him a message, requested to speak with the office manager and was told she was with a customer and left message for her to call me. At 3:30 on Friday after staying home all day I received a call finally just to be told I did not qualify to renew my loan after all. This is not good Customer Service

Ann Marie is amazing! She’s personable, professional, and she looked out for me. It did not feel as if I was selling my soul to a loan shark like I’d imagined, it felt like sitting down with a concerned friend who sincerely wanted to help. Granted, because of my poor credit score, the interest relate for this loan was 24% so I know full well that I need to pay this off and FAST, or they sure will be out to get me. But the initial process could not have been smoother or more pleasant, thanks to Ann Marie.

So far not a great experience. Signing for the Loan When I arrived at the office to sign and finalize the loan, I was placed in a room where I sat for almost 2 hours while the women completing my loan, came back and forth with MULTIPLE loan amounts that magically changed every time she left the room. After I made it clear that I was becoming frustrated she left me alone again and then returned with a bunch of pricing regarding insurance on the loan and 3 other things that would of made the loan payment even more then what it was considering when i arrived my loan payment was revised 3 times for higher amounts. (VERY SUSPECT). After almost 2 hours she finally came in and we signed the documents. She then handed me a check for the pay off amount on my account that I was paying down and asked me to mail it. I found this very strange. Why would they not transfer the money directly to that account. Mailing the check and Follow Up After mailing the check and noticing after over two weeks the check had not been cashed and used to to pay of the balance on the account, I called this branch to get some assistance. At this point I have been given the run around regarding how long it takes for a stop payment on that check and a reissue and overnight check to be sent. I have called this branch several times and have yet to be given proper information with follow through and a completion of the problem. I was asked to send information to them regarding an account number (Which they should have already had). I emailed this information and heard nothing in return. I called today (11/16/2018) and discovered my email was not even looked at. I was also told I would receive a call right back with an update. That call did not come so i called back finally got in touch with the women who did the loan with me. She was of no help. Everyone in that office seems very uninterested in actually helping their customers and making sure things are done in a professional manner and done with an urgency. This is not the behavior I wast or expect from people who are handling my money and who i have to pay money too! I am very disgusted by this entire experience.

This was my first time opening a loan. The older lady at the front desk was very unpleasant. She automatically grimaced at me when she saw me. Customer’s Income and credit score should be the only important trait I assume and not physical appearance. I’m here for a personal loan, should I look a certain way ? They placed me in a private secluded little room and shut the door. Made it feel a bit awkward.. possibly discrimination maybe.. I can’t be sure. I opened the door and overheard the older lady refer to me as “what’s her name” in a very distasteful tone. The other two young employees seemed nice. Miss Little at my request closed out the loan quickly and efficiently. Not too happy about qualifying for only 3,000 (although it is most likely due to my low score) and the hassle of the process. I would submit all documents required and wouldn’t get a call until days later. When I would run out of patience I would call them and never get an answer, call the toll free number and speak to an agent who would not be able to assist me in any form. Miss Little I think or maybe the unfriendly employee claimed their lines were really busy. They seemed like they lacked interest in closing the loan I had qualified for even before having met me.. The local branch finally answered one lucky day that I called as soon as they opened and finally barely scheduled me in for closing. I felt as if it was not something legit at this point.. I could have done better at my jobs credit union but due to distance, limited transportation due to my disability and work schedule I chose to stick with OneMain. I am sincerely disappointed for having considered them.

First time reviewing a place. Don’t use one main financial. I came here through credit karma after getting a loan elsewhere for the engagement ring. That loan went fast and easy so figured I’d use credit karma again. That lead me to one main. This woman (Khadijah) lied and said we discussed the terms of the loan before the meeting. First of all the loan amount went down drastically so there is no way I’d forget and certainly would have talked to my fiancé about it. Then the loan amount changed again. Basically 11k lower than what I wanted. So going over the payment. The document is telling me 2 different amounts to pay. I immediately cancelled the deal and left. There is a dumpster right outside the place. The whole business needs to get thrown in the trash