BB&T in Bowie, Maryland

This place deserves no stars at all. There is a lack of communication here. Okwuoma Onwuanyi set my account up the incorrect way cause me a lot of issues. When I contacted her she told me she was busy and never called back. I contacted this banker over and over to get no results. As of now I am looking for a new bank to bank with. I no longer trust banks. As a result my company is also looking to switch banks because of this issue here.

I usually bank in Laurel close to my office, but the Bowie branch is on my way to Laurel so I often make morning deposits. Just left the bank on Rt. 197 in Bowie. I started in the drive through but was there so long that I left the line and went inside. I passed 2 people at desks and at least one person in an office. There was only 1 cashier working the line AND the drive through. The manager came out of his well appointed office to greet the person at the head of the line; apparently her knew her. She needed a cashiers check and it was taking forever. The manager walked over and sat with one of the bank employees at a desk. When I could take no more, I approached the manager and asked if he was indeed the manager. He cut me off and told me that I would HAVE to be patient as two people called out today. I was shocked that he didn't recognize the situation for what it was and direct someone to help the "lone" cashier, nor did he offer to help me. I thought it would be a waste of time to tell him how to do his job or ask him to go help the cashier himself, as he should have done by instinct, so I just told him I was leaving and would be typing this review. He actually allowed me to leave without offering to take my deposit or offer assistance. THIS IS THE MAN WHO IS SUPPOSED TO SET THE TONE ON HOW CUSTOMERS ARE TREATED IN HIS BANK. HE SHOWED HIS EMPLOYEES THE EXACT WRONG WAY TO HANDLE AN ANNOYED CUSTOMER STANDING IN FRONT OF HIM! YOU SIR, NEED A CUSTOMER SERVICE REFRESHER COURSE! I left and went to the BB&T in Laurel and was taken care of very quickly and professionally. Shame on you Mr. Manager!!

I have been using BBT over 20 years and this branch in particular since they opened, which is probably over 20 years ago too. They are awesome. Everyone knows your name and treats you as if you are the most important customer they have. Customer service is superior. Friendly, kind and caring.

While BB&T as a whole is a great company, this Bowie branch is run by terrible corrupt management who dehumanizes employees. While the bank tends to attract great Bankers and Tellers, the manager is toxic and this toxicity permeates the branch. For this reason, the branch has terrible turnover and it seemed like everytime we went in there there was someone new. We has multiple business accounts here, and one of our employees worked here as well. I would say do NOT open an account here and do NOT apply to work at this branch. If you want to work for BB&T, apply to a different branch. If you want to do business with BB&T, go to a different branch. We would like to prevent people from suffering the way we did. The upstairs have different departments, which have much better service.

Terrible customer service. I came here to cash my pay check. I sat in the drive thru for 30 minutes. When I first send my paycheck and ID through to the bank teller she told me she would be with me in a moment. Twenty minutes later I tried to get there attention so I could get my check back and go to a different BB&T, but of course no teller is paying attention. They were not busy in the inside. Take pride in your work or find a new job. I will not be coming back to this BB&T. I would rather drive out of my way to a different bank than come back here.