Gold Key Auto Credit Inc in Davenport, Iowa

After my original vehicle was stolen by some punk kids outside my daughter's daycare in Rock Island and my credit was not good at the time, as I'm a single mother of 3 with no financial support and barely making ends meet, Gold Key was literally the only place that would get me into a vehicle. At the time, I was extremely desperate as I needed a vehicle to get me to and from work and my kids to school and they knew the whole situation and took total advantage of me! I was told by Brett that I could have the vehicle inspected by my own mechanic, which I did and I came back with a whole list of problems! They only gave me a 3 day grace period of exchanging the vehicle and since I went there on a Saturday and my mechanic was not open until Monday but couldn't get me in until Tuesday, I was unable to exchange it, so they were supposed to fix these problems at their shop on 4th St in Davenport. I literally had to call multiple times for the next several weeks to get my vehicle into their shop. Unbeknownst to me, they did not fix everything that was on the list like they said they would, just picked and chose what they wanted to fix. I was also told by Brett that should I have any further mechanical issues to let them know and they could help me get it fixed. Since about 2 months after purchasing the vehicle, I have had numerous issues and called a few times to seek assistance, but was denied. I am faithful with the routine maintenance of any vehicle I drive, but these issues were clearly from negligence of previous owner(s). I was also told by Brett when I bought the vehicle that after 1 year of making payments on time, I could upgrade into a nicer vehicle. (Obviously they knew this vehicle had problems!) I emailed Brett about a month before my anniversary date to see about the process of upgrading. I have made EVERY SINGLE payment on time twice a month for the entire year as it automatically came out of my account to receive a $5 credit per payment. He again went back on his word and now his story is I have to have the vehicle for 2-2.5 years before I would be eligible for an upgrade (again not what he told me). This vehicle will not make it another year! It has built up oil/oil leak in 2 places (they were supposed to fix), suspension issues (they partially fixed), hesitation/almost like it slips into gear sometimes (that they were informed, but told me it was normal) and it also has an antifreeze leak so I have to pour a bottle in it once a month. I have emailed Brett twice in the last month and he has failed to respond to me. I have been nothing but patient and polite with these people and get ignored because clearly they knew this vehicle was a lemon but they don't want to deal with it. It's very unprofessional in my opinion that you can't even have the decency to respond to me after I call you out on your lies. I am completely and utterly disgusted with their customer service!!! I would not suggest or recommend this dealership to anyone ever in this lifetime, no matter how desperate you are. This place scams people especially those in less fortunate circumstances and they do not care!! At first, I was so excited and relieved when they got me into a vehicle, but they have failed to keep their word on many occasions...it's completely ridiculous!!! This is not how you treat your customers!!!

I got my car with gold key I love my trailblazer it the best I’ve ever had the staff here are very polite very professional and will help you anyway they can I’d recommend anyone to these guy

Very satisfied! Great customer service! Got me in the car I wanted!! I feel as long as you’re on time with payments, and keep your insurance valid... there should not be a problem. I recommend for sure!☺️

Awful customer service. Very unprofessional. Absolutely would not recomment to anyone.

I walked in trying to buy my daughter a car. I was gonna buy it outright and they would not let me. The guy informed me that if i thought that i could just walk in and buy a car out right i have come to the wrong place. There slogan should be " desperate cars for desperate people".