Partner Colorado Credit Union Littleton Branch in Littleton, Colorado

They have been very helpful to me. I get my questions answered and I have several accounts with them. I trust them.

I don't usually leave a review but honestly I am so disappointed in this company. We got a car loan from this company 6 years ago and at first all was great. A month ago the car was totalled my insurance company mailed the pay off. The first check was never received. Contacted the call center. Zero empathy. Zero understanding. They said call the insurance company cancel the check. I did Just that. Another week goes by. Call to remove my car payment from coming out of the bank account. Agent on the phone said it was than after a long hold told me I needed to come to the bank. Go to the bank and got a rude person. I asked about my account what do you want to know. Than refused to remove autopayment. Said it's a 35 dollar fee to remove it. Than said I had to call my bank to remove it even though it was not set up on bill pay with my bank. It was set to automatically come out through partner. The rep said to cancel the check. Again. No one said to cancel a check.. I asked for a manager. Was told it would be 30 minutes and she gave me attitude. See the thing is I have really good credit and another credit union that would love my business. The car is totalled and my plan was to purchase a new vehicle and give the business to partner but after this terrible experience I will never. I will continue my business with canvas. When I call them I get a great experience. Now that they have received my payoff. I'm canceling the account and taking my business to a company that cares. Considering your motto is we serve you. Word of mouth is important but also providing your customers with a great experience is as well. I have already contacted the BBB about this issue.

I spent decades with a-not-to-be-named bank until I just couldn't reason out staying with them after they were splattered all over the news in the worst way. I'd stayed because I thought it was the best I could do. Was I WRONG! Joining Partner was one of the best decisions I could have made; the customer service is nothing short of WONDERFUL EVERY SINGLE DAY I VISIT. The incredibly caring - I mean they CARE - bank representatives from every area greet me with a true welcome, even remembering details about my life. They helped me through a family loss situation; making it as easy on me as such a thing can me; walking me through the necessary documents and to-do's. The free shredder, notary and more was a God-send. Not only that, they assisted me with faxing documents to prove my loss and scanned them as email attachments for me so that I could use them from home since I have no home scanner. If you want to go - as the famous song from "Cheers" goes; where everyone truly knows your name and they're always glad you came..." (and the lines are never long if there are lines at all!) you want to do business here. Seriously.

By far the rudest staff I have ever encountered. I’ve also never been to a bank where they take your money and count it in a different room and then come back to the counter to tell you how much they counted. I told the gentleman at the counter who was rude to me “Merry Christmas” and his response was to wave up the next person in line! Will not ever be back. I’ll drive to Arvada every time...

Excessive fees, poor customer service, terrible hours. Do yourself a favor and get a real bank who treats customers way better!