Canvas Credit Union Drake Branch in Fort Collins, Colorado

Fun story: I work in an office across the lot and needed cash for the vending machine, which only accepts $1 and $5 bills. I walk over to Canvas, withdraw $20 from their ATM, and head inside to get change. (My bank will reimburse the ATM fee). The teller asks if I'm a member -- I am not. To my surprise, I'm told they cannot break my $20 bill. Seriously? He asks a manager. Yep, cannot exchange my U.S. currency because I'm not a member. Just a policy, sorry. Cool, well you've just ensured that I will NEVER be a member of this credit union. Slam dunk customer service!

This is in reference to a request for a signature loan to consolidate my debt. I’d have a great relationship with the Boardwalk branch; a few weeks ago myself and a family remember applied for a decently sized signature loan. It was declined for our own reason, no issue. The Research branch is closer to home so after laying down accounts myself and another family member applied for a second signature account at the Research branch. Details aside, that was declined; the banker appealed and we made it happen. While the Boardwalk Canvas CU branch was great I can’t say enough great things about the Research branch. When we walked in the first time they were swamped; I asked Ademar if he could help us out. He quickly cleared what he needed to do and we cracked on. Ademar specifically was incredibly friendly from the start. I have noticed bankers at Canvas CU scanning the lobby to make sure all customers are taken care of; Ademar did the same. Through the loan application process he was super friendly, eager to help And clearly understood the loan process. Again the first loan was denied- Ademar had the experience to look at the denial and ask for it to be re-reviewed. This set the Research branch apart from Boardwalk. Ademar took the time to review the denial and re-submit the app with different parameters. Long story short while I was approved for less than the amount I requested I was still approved and that touched my heart! I appreciate Ademar going above and beyond his job to help me out. He was a friendly and personable guy throughout the process of course but he really seemed to want me to succeed. When I came in to sign off on the paperwork he kept the time for me to not only understand what I was signing but also to help me plan out my future to the best of my abilities. He is (as I understand) not a licensed financial counselor or planner, but he gave me excellent advice based on his scope of practice. I have called into Canvas CU a few times- initially you will get a call center who will then call the branch employee you need. They talk a big game about employees and members being family. For what it’s worth, Ademar 100% helped me feel like customer/financial family when it came to my requesting a loan; going to bat for me for said loan and also helping me understand Canvas CU operations. Summarily, Canvas has a lot of great people working for them. If I can call out Ademar for being exemplary in every definition of the word I am happy to do so. While a Canvas is a great organization it’s folks like Ademar who (in my experience) keep people coming back. While I didn’t get what I requested he helped explain why, and what I need to do to get there. It’s important to not just help the customer feel appreciated (he did) but also to give them a realistic view of their situation and how Canvas can help the customer succeed. It’s not Canvas’ job to just give me what I want; it’s up to my to build a solid foundation for my own success. Canvas and especially Ademar helped me along the path to success, and explained what I can do to get there. Also shoutouts to the underwriting staff who were willing to take a second look at my standing after Ademar made the request. I genuinely feel that there is a comprehensive team at work to do what is best for the customer. Ademar is a genuinely remarkable fellow, and I am sure he could kill it at any job where he would apply. I am very grateful and appreciative that I was able to work him through Canvas to get my life back on track! ZA

This place is amazing. The customer service is outstanding. I’ve been coming here for a year to pay off my car, and Allison has been more than helpful. She is supportive, kind, and always there to help. She is one of the best customer service people I’ve ever met in this establishment. I recommend her because of her kindness and her customer service. Overall this is just a great place. Thank you Allison for being so supportive and helpful

Great customer service. Answered all of my questions in the midst of a very frustrating experience with other banks/tile companies.

LAZY. The employees do the minimum, they take forever at the drive through (which they don't even occupy unless you "call"), their attitudes are sarcastic. The ATM had better service.