Unisa Inc in Centennial, Colorado

Payments are going through. But; No way to view pending payments, or if a payment was processed until it occurs. Terrible interface and no way to view receipts of payments or option for email confirmation. Probably received all their credentials to operate as a prize in a cereal box.

This is one of the worst loan companies I have ever had to deal with for my Student Loans. Horrible customer service. Sometimes they will answer their phone without even a proper greeting. Just "Hello". It's scary just to give your social security number over to their phone agents just because you're not sure if they really are a legitimate company. My auto payments magically stopped going through after four successful payments after the turn of the year for absolutely no reason. They described it as a IT issue on their end when I called furious after I got a delinquency notice posted to my Experian Account, all during the time I was attempting to buy a car. Thanks too their "IT issue" my credit score lowered by nearly 100 point and this greatly hampered my ability to get a good interest rate when buying a car. I have never missed a single payment for anything in my 12 years paying my own bills since I became an adult. I filed a dispute with Experian that I am still fighting to get rectified nearly 3 months later. Even after they fixed the issue, my next payment that came out through auto pay was 3x my monthly payment. I'm sure this company is a scam stealing our money away in one way or another or the owner runs his company like an absolute moron when it comes to employee training.

Terrible company. Their website does not give you enough information on your account and they make it difficult to pay off your loan. Terrible customer service. I tried paying off the balance of my account and they messed something up on their end and still charged me a service fee. Very upset my school sold my student loan to this company. Feels like I’m getting scammed.

I had THOUGHT I was finished paying my student loan (that was transferred to them a year ago) last month. I even tried to pay extra so as to cover any interest fees that would occur due to their processing time. It didn't let me. So imagine my surprise when I check it a week later and it shows that I STILL owo some money. So whatever, I pay it as it's under $5. And now I check again and I owe MORE interest?!? This is bull. Will be calling and seeing if I can get this fixed.

My Perkins loan was transferred to this company about two years ago. It was very casual and there was no welcome loan - or any other documentation except a statement received four days before my due date. Since taking over they have taken forever to process my payments; their website is atrocious (no place to view pending payments, no confirmation emails, nothing). I have filed several complaints with my school's Financial Aid office, but this company; UNISA, gives the same run around to my Alma Mater as they do to me when I call. You're given a very basic email address to contact "mattchinn", which is apparently the guy who created this company. Overall it's extremely unprofessional; confusing website - even after their re-design; no confirmation emails for pending payments; no place to view pending payments; and overall takes many days for them to withdraw money from your account. I've had to start taking screen shots of my "payment confirmation number" to prove I've paid; in case they never take it out of my account. Awful company - almost feels like it is a scam even though it's not.