Union Bank in Porterville, California

Very horrible disgusted with the way We were treated!!! Bank manager stepped to my care provider with her finger in her face and then threatened to call the cops over the fact she had no professional answer for the queations I asked! Very rude! And I will be pulling my account that i have had with them since they were security pacific! It is there job to make sure that we as clients know the banking policys as to save us time and money.. and if you do not know how to properly answer a queation then point us to someone whom does! Horrible horrible will never step foot in another union bank EVER!!

We just went to the drive up ATM to deposit money and once we notice that the amount it stated was 60.00 off we cancelled the transaction. When the money was coming out of the ATM it was all crumbled up. Money was stuck inside the ATM. We went inside to see if someone could assist us and the lady we spoke to was very rude to us and told us we would have to wait. As we're waiting I'm on hold with the main company. The same lady came out and told us that there was nothing wrong on their end and we have to call the main number. When I spoke to a representative she told me that I was misinformed, there was no way they could tell at the bank if the machine was misfired it goes through the main company. So we ended up having to leave without our issue fixed and now we are down 60.00!! Really disappointed with this bank. They lost a customer for sure!

Friendly, helpful staff.

This Union Bank branch was either never notified by their corporate office or for some other reason did not remove my phone number from their records. I had requested to have it removed as they told me old number was removed and new number added, but about a week later got letter saying the local branch could not reach me and listed my old number. After continually receiving calls from this branch and telling them corporate does not know why they are calling due to the removal of my number from their corporate records. Most if not all calls were 'follow-ups', which seems like a waste of time and money for the bank. For the customers like myself who get call over and over after notifying them, it is a frustration and waste of breath to even answer the phone when the bank calls, not to mention stress from thinking something bad happened to my account. I am rating this bank branch 3 stars, though I almost gave them 2 due to my frustrations. The 3 stars is for the professionalism of the employees and for the majority of the employees who will take time to chat with you. About half the rating was based on the app Union Bank has for any customer who can and wants to download to perform some basic banking tasks without having to go to an ATM or to the closest branch. Also, since 12/1/2016, when I first used my ATM card, anytime I have went to use one of their atms not at the bank they have been out of order and even tried using one at the branch that was out of order as well. About 75-90 percent of the time had to go to bank to use their branch atm as the ones the have set up around town continually go out of order.

Great customer service. I have been banking with them for 26 years.