OneMain Financial in Bakersfield, California

First off .. the loan process is pretty fast. Depends on who helps you tho.. my last loan process was a complete wast of my time. Once I was there I was told I needed additional info to proceed. I had to reschedule for the next day. So pretty much drove out there for nothing. PAYYY ATTENTION!!! To your automatic with drawls!!! If you get paid bi weekly , there are months that they charge 3 times and still charge interests when in reality that 3rd charge should all go to principle!! They schedule you for 2 charges a month bi weekly and that extra charge goes in and they do nothing to tell you about it. So I’d suggest you call them and have them cancel the payment and have them recharge it all to principle ! Any way they’ve helped me out a lot . Other than that I’d recommend this place to anyone who needs credit cards payed and have addiction money.

They were really professional and helpful with my loan. It was a quick and easy process and I will be recommending family and friends to them.

It took over 9 days to get the loan. I couldn't get the agent assigned to my account to return my calls or e-mails. I would try to ask her questions about the loan and how it works because it was my first time doing this type of loan but she would cut me off mid sentience and give me short, vague answers which kept me totally clueless about the whole process. I took a total of 3 days off trying to make myself available for her, she'd say she would come take photos of the car and then I wouldn't hear from her for a few day's. I wanted to go down to the office and demand that she communicate with me and keep her commitments to me but my husband asked me to wait because he feared that she would deny my loan if i made her angry. I was about to call the manager when she finally called and apologized. Right before the loan was finalized she started talking about EXTRA insurance for my home and medical bills and the way she worded it, i felt i had to choose to take it in order to get the loan. It wasn't untill after i had signed my agreement that I saw a sign on the wall saying it wasn't necessary. That made me even more upset, because who REALLY goes into an establishment and starts reading all the signs posted. She could have verbally TOLD me when she was giving me the "sales push" for that insurance that i didn't have to ACCEPT it in order to get the loan. I found the experience unnecessarily stressful and I believe that if I had a diffrent agent I would have had a better experience. I don't blame the lender for my experience, my credit is poor. However, if you get the agent i was assigned to be stronger than i was, don't let her gloss over your questions. Be firm! If she won't return your calls ask for a different agent. Good luck.

Professionalism was given to me from the beginning of the process all the way thru payment making. Maria is an outstanding agent to work with. Maria sets the bar of being thorough, professional, helpful and informative. Her performance is the reason I will continue to call One Main.

Since getting a loan my husband and I have had financial ups and downs and have been very late on payments or unable to make payments and they have been very understanding and helpful. They have countless times made arrangements to help us such as deferring payments and lowering payments. I have not had not one unpleasant encounter with any of the staff.