Auto Loan Acceptance Corporation in Sioux Falls, South Dakota

If I could give negative stars I would. The supervisor there was rude and not helpful at all. I fell on some hard times jus asking to skip a payment and they refuse. She said well if you can't make the payment just give the car back. We will not give you a extension. All i asked was to skip a payment and resume as normal. I will never go through them again

I just reached out to them to see about extending my payment until next Friday November 1st. I am going to make a payment on November 1st then on the 8th like I’m supposed to. This lady had the nerve to tell me that they are not the finance company so I asked to speak to the finance company and then she told me oh we are the finance company with wheel city auto so I said you lied to me that’s not cool. I wanted to speak to a manager and she transferred me over to another account representative. I’m beyond upset all I wanted to do was schedule my payment for next week. This is why people do not want to shop with wheel city motors or they feel like they are being lied to. As a company step up your game and do not allow you account representative lie to the customers.

Had a mishap with my finances, and they didn't receive my first payment. (Since it takes them 3 or 4 days for some reason to collect payment.. )I've got other bills that come out of my account too. I received a phone call yesterday from a gentleman who works there and explained to me that I need to make a payment because it didn't go through with my bank. I explained to him that unfortunately I no longer had the finances to make the payment, that I get paid on the 30th and could make both payments at once and he said he would make a note and they will be waiting for my payment I was extremely thankful and went on with my day. Well, today I received a phone call from a different person, and when I explain the situation to her she says "there is nothing recorded from that conversation". I was then put on hold, only for her to come back and say that they can not do that for me. I asked if there was a call log of people who call customers about situations like this and she said they do, but she doesn't see anything regarding someone calling me. Then said "even if we did, we still couldn't do it because it's against policy" I dont care if it is or not, if you have staff telling people its allowed to set payments up like that, then as an Corporation you have to honor that, not change it up. Well, I've got the call log from the last phone call, and being told you dont have that on record makes this Corporation seem sneaky as hell. You might want to make sure that your staff is properly trained in your field of work. I've got many more payments to go, and shut off the auto payment option so this never happens again. I hope my experience with this Corporation improves greatly, because I am extremely angry about this whole situation.

We came back for our second car to Wheel City and we were helped by Brian. The process was smooth and honest as last time. We will recommend Wheel City to all of our friends when they are looking for a car. Thank you to Brian and the entire staff for making all of this painless.

I’ve worked with Melissa for over a year now and she is extremely pleasant and understanding to work with. There have been times she has gone out of her way to work with me. Great service