Wells Fargo Bank in Carle Place, New York

Did a formal over the phone complaint about Carle Place Wells Fargo because the manager got very rude after I suggested better communications between Wells Fargo and republic bank. It took two days for me to cash my check because Wells Fargo did not have a certain hotline phone number to verify my check. Republic bank and Wells Fargo have a partnership in which you are able to cash republic bank checks at Wells Fargo. Wells Fargo did not know any information in regards to this partnership and I was repeatedly given a hard time because they thought it was a fraudulent check. In doing my due diligence and being on the phone for two days.... I uncovered information about the partnership and gathered the correct phone numbers needed to verify my check. After doing the banks job for them, when I simply suggest to a manager to be better informed to the terms and procedures that are required in their partnerships with other banks, I was yelled that and kicked out of the bank by the manager of himself Kevin Rodriguez. The teller Catherine was very helpful and kind, I understand the manager being called over in a situation that is unfamiliar but being yelled at for making a suggestion and treated like a criminal was uncalled for, unprofessional, and rude! Wells Fargo, you need better ,well trained , management who understand problem-solving and customer service.

Amy was very helpful, knowledgeable,professional and sweet.

Employees were adequately helpful. The bank itself is unremarkable, and I would recommend an online bank instead.

Customer wait time is beyond crazy and a manger couldn’t offer any help besides the lady is almost done 1 1/2 later still waiting

The customer service is awesome