Northeast Credit Union in Conway, New Hampshire

Worst banking establishment that exhibits targeted behaviors in regards to specific customers. Highly suggest another establishment... since I set everything up in March I have had Nothing but consistent Problems and I make Payments on time...Terrible Customer service and Banking.Everyone I have talked to agrees and has switched.

Worst banking establishment. Worst customer service. Do not set up an account. They will trap you in with many hidden fees and loopholes. They deleted my previous review.

NECU certainly will not continue to attract young people based upon my experience recently. I have been banking here my entire life since I was old enough to open a savings account. When I was 16, I went and opened my checking account. I have been loyal to this bank for more than 10 years and my family has banked with them for over 30. I decided to approach NECU with the possibility of getting my first credit card, something I could spend $30 a month on and pay off just enough to start building credit. When I went in, the individual I was working with had no idea what she was doing. I wanted to get a small card with no cosigner so I could begin to establish credit since most utilities like internet are requiring scores in the high 600s or better. She said I could only get the secured card since I was not 21, I had to have my parent as a cosigner for the secured card, and this was the fault of the credit collapse and recession. This is not even close to the truth as many companies took advantage of young people and were bailed out by the government AND if you can provide proof of income under 21, you do not need a cosigner. She continued to go on about the great secured card rate -- 0.1% annually for $500 ($5) -- my savings account pays me more interest than that! I got an unsecured card with Discover and it offered far better rates and benefits for students than NECU will ever offer. So much for loyalty to your local bank. Besides that experience, my family works in finance and we have tried to approach them before on other matters. They never understand what they are selling, the laws around them, and anything product specific. If you have a true financial need, seek out another professional that has the necessary knowledge and expertise to help you. Your bank is never offering you the best deal, they are giving the best deal for them. They are not held legally to the same standards to protect the client's interests first. Also, very strange you have TWO google pages for the SAME location! This went on both.

You'll encounter great in-person customer service here... but it's extremely lacking with phone customer service whereas you can call and talk to two different people and get two different answers for the same question. It takes TWO WEEKS to get a debit card from this place, even though you will be told it takes 5-7 business days. And when you call back because you still haven't received it they then tell you it actually takes 10 days and they have no way of knowing if your card was even sent out. For one, the debit card this bank issues is the SAME card TD Bank issues... and they can issues it right there in the bank. So when you tell someone it takes 2 weeks to get a debit card mailed from FLORIDA you obviously could care less about your customers and being convenient. Whereas it DOES NOT take 2 weeks for mail to come from FLORIDA to NH. And if there's a bank that offers you same debit card any day you walk into their bank why not switch banks?!??!!? People put money in a bank for convenience... you obviously are not convenient nor do you train your employees all the same rules. Because one tells me 5-7 business days and another tells people 10 days.

DO NOT SET UP AN ACCOUNT!