Genisys Credit Union in Waterford Twp, Michigan

Least thought out atm placement I've ever seen. This location is right off Dixie, a fairly trafficked road. They put the ATM so close to the end of the building, next to the road, that you have to wait for the car in front of you to pull back out onto Dixie before you can use the ATM. Also I'm confused as to why the East end of the building is an exit only versus the entrance. Are we in Europe?

A few months ago I signed up for a checking account with Genisys Credit union with the intention to refinance my car loan as well. After signing up for my account I waited 6 weeks for my debit card to come in the mail. When it hadn't arrived I reached out for an ETA and they said I should already have it. Due to this, they cancelled the card and said I could go into a local branch and get a new one. Of course the next day the card that was cancelled came in the mail. A little frustrating, but not a huge deal. I then go into a local branch to get a new card and of course "the machine was down". I really didn't want to drive out of my way to another branch as I was already running errands, so I ended up having another new one sent to me in the mail. Very frustrating, but I had my card eventually. The worst part is when I refinanced my car loan. I gave Genisys all of the documentation requested(and signed all paperwork), including the title to my car which had my old bank as the lien holder. Should really be no big deal as the refinance was paying them off, so Genisys should be able to get the lien released and a lien for Genisys put on.(or so I thought) I have refinanced loans with other banks/lenders, and at this point my part of the transaction is over and there is nothing more I should do. Not the case with Genisys though. I got a very threatening letter in the mail that Genisys still didn't have the title with them as a lien holder and that I needed to send them this. Only issue is that I had already given them my title. I had to reach out and they clarified that they just needed the release of lien from the existing lender on my car, and that they were still working on it, but if I could try and get it they could take that as well. I told them I would try to reach out, but with my work hours and prior obligations, I may not have the time to sit on the phone with customer service for a bank for hours to get documentation I should have had no business in getting. I was unable to find time to reach out, but figured Genisys would be able to get the documentation. Boy was I wrong. Today I received an email from Genisys stating they were still unable to get the release of lien, and that if I could not get it, my interest rate would be increased by over 4%. I was honestly dumbfounded that I received this email. I have never been treated this way with any other financial institution I have done business with, as most financial institutions tend to act in a professional way and not extort their clients to do work they should be doing. To directly quote the email "If we are unable to get that release of lien your interest rate will be raised to the personal loan rate. I want to apologize for the inconvenience. ". I understand that the bank that had my loan may be being difficult, but I personally do not believe that gives any lender/bank/credit unions the right to take it out on the customer. Credit unions are supposed to be all about the customer service and benefits over a standard bank, but I have not seen this at all. To really sum it up, I would suggest going elsewhere to refinance any loans as it appears Genisys doesn't have the abilities that other banks/lending institutions appear to have(I have never had as much of a headache dealing with any other type of loan in my life) The staff are very friendly, but that doesn't make up for the inability to get documentation that banks have been able to get no problem for me in the past.

friendly, helpful staff. Not as full service for business as other banks may be, but sufficient enough. No drive through though

Staff always helpful and friendly and they go above and beyond.... Every experience here has always exceeded my expectations.

This location does not offer a drive thru but the Customer Service is by far the BEST I've gotten at any of the Genisys locations! I usually dread banking here (I have to for my job), but this location has the nicest & friendliest Employees!!! Usually the Employees are snotty & rude if your not a Member, but not here! Love this location!!!