CASE Credit Union in Lansing, Michigan

Very poor customer service, we have an account with them and to get the statement for our account they wanna charge us 5 bucks a page with 30 pages needed for our own statements on our account with them. Seriously plenty or other good credit unions to work with! Go else where

Friendly ,helpful,convenient,secure banking,loans,driveup atm,4lane drive thru banking,lobby is clean as well as all property..

I have been with CASE for at least 13 years and have been very unhappy for at least the past 2. There have been slow changes at CASE that have left me feeling undervalued. Quite frankly I feel they don't want my membership. Lines are always long. Tellers are not knowledgeable. Waiting to get an answer usually takes 30 min or more. The person helping you always has to call someone else in another branch to get an answer. Getting a call back or timely responses from them does not happen. They appear very friendly but are not helpful. My husband and I get the 3rd degree when requesting a loan or line of credit without any real explanations. They report my credit dropped over 10 points in the last month while Credit Karma reports it went up 20! In the past 2-3 years they have denied us a mortgage loan and line of credit that we have since acquired elsewhere. While I understand there are credit algorithms underwriters look for and the general public is not privy to, they should still make you feel like you are a valued member. I will be switching credit unions as soon as possible and closing my line of credit with them as well.

CASE has partnered with Capital Area Community Services and the Ingham County Treasurer to provide loan assistance to prevent tax foreclosure. The pre vetting process with CACS and CASE qualification system has been amazing in helping folks that could not find other safe alternatives.

I would prefer a Zero star rating but have to click one to post. After ~4 years of ahead of due date payments I recently had 1 check get lost in the mail. Surprisingly however the other 2 checks sent on the same day found their destination and were processed accordingly. Go figure the 1 was lost in the world with only 3 payments left on the loan. Got assessed a fee even after all these years on pre due date payments. Called to discuss and less than ten words in cut off by the individual stating we do not reverse late fees and that they don’t control the mail; well neither do I and the other two checks found their homes without issue. Reminds me of the beginning of this relationship, when they erroneously were processing checks towards the wrong account even when I sent the payment stub with it and then they signed me up without forewarning for car insurance on some Saturn which wasn’t even mine but some other members. All I can say is I will not be using Case for any future loans and I recommend steering clear even if it means a higher APR, I know I most definitely will. Sorry it’s the principle of customer service and Case’s lack thereof, the process fee isn’t the issue it’s that they don’t seem to value the customer even though the customer is their reason for being present.