Citizens Bank in Cambridge, Massachusetts

DO NOT BANK WITH CITIZEN'S. I have never written an online review before, good or bad, and am posting this one out of sheer frustration. My company has a business account with Citizen's and the card is constantly requiring new security checks and paperwork, resulting in declined transactions and late bills. The staff seem unsure of the process to set up and transfer accounts. I have wasted hours on the phone with their hotline trying to remedy problems only to have to call again a few days later. Truly the most excruciating interaction I have ever had with a bank. If it were my personal account I would have closed it down a long time ago.

Great help! Moved here yesterday and the service and kindness has been great. They helped opening accounts and assist money transfer from Europe in order for me to pay my rent. Further assistance is given today, to make me feel like home. Great place for new movers!

Came in asking for a notary. One was available. Their first question was if I'm a customer, when I told them they I'm not their response was I need to make an appointment. I came in on Monday they wanted me to schedule on for Wednesday. I went around the corner to Leader Bank (corner of Mass Ave and Prospect). Not only did the boost was available, but they served me even though I wasn't their customer and best of all it was free. So if you need a notary don't bother with citizens bank go to Leader Bank, add you will get a much friendlier and better service there.

Citizens bank has predatory overdraft fees. If you overdraft they will charge your account multiple times in the course of a week. Regressive fee structures, do not use this crooked bank, they will take your money without blinking an eye.

This was absolutely the worst customer service I have ever received, I wish there was zero star rating. I normally don't write reviews but I had to. I called this citizens bank in central square to ask simple general questions to see if we needed anything else to change signers on an account as we didn't want to come back due to missing documents, as everyone is busy and won't be able to come back. The Assistant manager there Blaise Dacosta, asked me many questions and the business name. Then went ahead to tell me who the signers were and who the card holders were which clearly is a breach of customer confidentiality and privacy as I wasn't a signer on the account. After that he literally told me why I'm I calling that location while the account was opened somewhere else that "that's not how we do things" I said it shouldn't matter where the account was opened. And he insisted it does because they don't deal with things that way. I was appalled and said it shouldn't matter because it's the same company. He started arguing with me going back and forth about it the said bye and hanged up. Infact I called this location because its across the street from my job and I just needed general information only. So I called right back to talk to the manager little did I know that the behavior comes from the top. The manager Robert Hawley did not let me talk at all and talked over me. Mind you, he gave me the wrong last name, Logan, who is said to be another employee in that branch SMH!. He had no remorse, sided with his employee, and couldn't care less or to listen. He did mention that we can change signers anywhere we want however there was absolutely no apology whatsoever in fact rushed me off the phone and hanged up. I was shocked to say the least!!. I realized once they receive your business that's it they can careless about retaining existing customers and keeping your information secure. We will compare other bankswill be switching. No one deserves such horrible customer service from a bank while there is plenty of banks steps away from them, 7 to be exact. Beware they only care about new customers don't bother giving citizens Bank your business.