Indiana Finance Company in Daleville, Indiana

To be honest our relationship started off horrible. I also encountered unprofessional reps over the phone. I wasn’t late on any payments it was a matter of them going into my account charging me for insurance when I had my own full coverage. Paperwork mishap... However when I lost my father, they were more than understanding. When Alicia (not sure of the spelling) called she first asked how I was doing considering my recent lost before she even mentioned a payment. I wouldn’t expect for her to remember my father had passed away. Being I’m only going to be a few days behind I did not expect the compassion or empathy. That alone overrides our first encounter and what would be considered small things just as asking how have I been meant a lot and I’m appreciative. They’re not so bad after all and making on time payments is beneficial because my credit score is jumping and it’s only been four months. Try to pay on time people. We all fall upon hardships which is understandable.

Denisa is my account manager and I am so impressed. She has helped me get my car back after circumstances lead to my car being impounded. My car came back with a dead battery and she has been again, more than helpful and attentive to getting me back on the road. Thank you Indiana Finance.. you guys are awesome.

I have had 2 cars with them and they have been amazing! Teresa has been with me every step of the way for almost 8 years and she is always so helpful! Thank you, Indiana Finance and Thank you, Teresa for your kindness, understanding, and help! ❤❤

Never had any issues over the phone till now...Very Rude customer service by a female just now. Lady wouldn’t even let me finish a sentence or get a word in, then has the nerve to say “I’m not arguing with you!” I couldn’t even ask her name before she hung up! Extremely disappointed with her behavior. I guess customers can’t ask questions or have concerns without being interrupted and disrespected in return. I am a loyal customer and pay on time every time I should be spoken to properly.

I am very disappointed in the service this company offers. I understand they have a job to do but the representative Danitra has a very unprofessional way of handling customers. I understand if you can’t make arrangements but the way you speak to a customer represents the company in a major way. I’ve had my car for almost 3 years and each time I run into a hardship there is always bad handling. I understand if an arrangement can’t be made but talking over me while I’m talking and hanging up on my without notice is totally inappropriate. I work in a call center myself and I have never handled my calls the way I’ve been handled and I’m not even a rude customer. They say all calls are being recorded I want all the calls pulled and reviewed and proper customer service training done for these reps . Regardless of what the representative point is you should never over talk and be disrespectful to a customer. I honestly hate the fact that I even got my loan through this company. Worse decision ever, and again it’s not even the company it’s the customer service. I’ve never in my life will recommend the company because of the customer service. I know so many other that have the same complaint. I asked to speak with the supervisor of the representative and I was transferred right back to her ! I am so upset because I feel like I don’t have a voice as a customer yet I’ve spent already almost 10,000 and still have $6500 left to be paid off. I hope no one else has to experience this and I also advise if you don’t have to finance with a better company PLEASE !! Do your own research read the reviews because most the time people leave a review because nothing else can be done about their complaint.