Maximum Title Loans in Chandler, Arizona

Staff is great, very professional. Evening I went in a strange man walked in and started asking random questions about the business. Both Leanna and the other employee (sorry can’t recall her name) answered all his random questions in a professional manner. Title loan experience was quick painless and very easy. Highly recommend!!

DONT BELIEVE THE 5 STAR REVIEW, because the employees are compensated for them. I was asked to give a 5 star review right after my loan went through, I'm glad I didn't. They are only nice to new customers, once you've signed their contract you see the scum they truly are. I've been trying to get my loan balance for 3 weeks now, so I can pay it off. I've left multiple messages and have not received a call back. I'm about ready to just surrender the vehicle. I'd rather lose my vehicle then put up with the harassment and poor customer service anymore. **In response to the owners response** If you could read you would note that I said your employees were compensated for 5 star reviews and I was asked to give one just after my loan was finalized. If you look at my account I have not missed a payment nor been late for one. As for you responding quickly to requests, my wife and I are still waiting to hear from you for a request we made this weekend (1-11-19) it is far past the 4 hours or next business day listed on your voicemail. I'm starting to think the only person with any intelligence is Leanna. Maybe this is too big of a business for you to handle from home. Thanks for showing your true colors.

This is the worst place to get a loan. All they want is your money and dont care how they get it. I would give them a 0 but the lowest I can give them here is a 1. Please go some where else......

The staff was very friendly and helpful. The process was painless and fairly easy. Christine was very personable and forthcoming with the details of the loan.

I'm not a customer. I was going to be, but wow, what a cluster of an experience: I had all of my paperwork (except for proof of residency, the website said you needed -ID, -Title, -Car, I was able to get it) and arrived at 6pm (sharp). Since the site also boasts about the process taking 20-30 minutes, I didn't expect this to be an issue. They close at 7. Only incompetent people would complain about only having an hour to do something that takes 30 minutes. Immediately, Megan (more on her later) cops an attitude presenting herself as the type who clearly stops working an hour before quitting time. She certainly went out of her way to let me know how much of an inconvenience I was. Her having to type my info in apparently interfered with her (audibly) having a personal conversation on her phone or computer. After about 15 minutes after I provide everything and she does whatever she was appearing to do, I'm told that I don't meet the qualifications (nobody will tell me what that means) and was referred (without my consent) to another third-party. The website says "if you have a title, we guarantee a loan", so that's a pretty serious claim then. I specifically asked if the referral company could help me that day, and I was told by Megan they were open until 10pm. Knowing Megan as someone who doesn't exactly excel at her career choice, I called this location to detemine that they were, in-fact, closed. So beyond wasting 40 minutes at this miserable location with some of the worst service I've received in a long time, Megan then attempted to knowingly pass me off on a place that was closed. I called and explained that it didn't help me and I was uninterested in a third-party referral and for her to void any application I had and not be contacted by anybody else. Of course, she didn't comply with this request either. I'm not sure how the reviews are 4+ here, look at Yelp. Heck, look at the BBB. They are claiming an "A+" BBB rating when that is not the case (check for yourself). I'm sure the BBB would like to know about this. If you've got hours to waste with horrible, atrocious customer service by miserable people who are intellectually incapable of providing any customer service whatsoever, Maximum is the place. If you want to be lied to and made to feel like you're the biggest inconvenience in the history of customer service, this is your place. Megan is your girl. If you want to be in and out and treated professionally, go to TitleMax. I did ask twice to speak with a manager and was told I would be contacted. I never was. This experience occurred at the Mesa location, but I'm sure the incompetence and laziness applies to the entire enterprise.